This Microsoft 365 Technical Fundamentals course is a comprehensive, hands-on program designed to equip IT professionals with the core technical skills needed to administer and support Microsoft 365. Over five days, delegates will gain a deep understanding of Microsoft 365’s core backend services, including Entra ID, Exchange Online, SharePoint, Microsoft Teams, and Purview Compliance. The course covers the foundational elements of Microsoft 365, from licensing and setup to advanced configuration and security best practices, ensuring participants are well-prepared to manage and troubleshoot essential aspects of the Microsoft 365 environment.
Each delegate is provided with their own 30-day Microsoft 365 enterprise tenancy. This individual tenancy environment allows delegates to complete hands-on labs with real-world scenarios, giving them valuable practice with administration tasks in a controlled, isolated setting. Delegates will learn by doing, setting up users, configuring multi-factor authentication, managing permissions, and more, using the same tools they’ll encounter in live environments.
As the course progresses, delegates will dive into user and group management, hybrid identity configurations with Entra Connect and administrative roles, equipping participants to support a hybrid identity module. Additional modules on Microsoft Teams, SharePoint, Exchange Online and centralized Office app deployments, provide delegates with insights into how to effectively manage collaboration tools, focusing on best practices in Microsoft Teams policy management, security, external sharing, and Microsoft Team & SharePoint Site structure.
Finally, the course explores critical compliance and monitoring capabilities within Microsoft 365, helping delegates understand Microosft Purview data protection tools, including content search, DLP, retention policies, auditing, and alerting. The focus on security and monitoring ensures participants have the knowledge needed to maintain compliance and proactively monitor the health of the organization’s Microsoft 365 services. By the end of the course, delegates will be capable of confidently supporting and administering Microsoft 365 environments, troubleshooting common issues, and contributing to a more secure, collaborative, and efficient workspace.
Important This course may require the use of Multifactor Authentication (MFA). Please read this page and download the Microsoft Authenticator app (or similar app) prior to attending the course:
https://www.qa.com/resources/faqs/mfa-requirements/
Please see the below Microsoft article for further information on reasons for the MFA requirement:
https://learn.microsoft.com/en-us/entra/identity/authentication/concept-mandatory-multifactor-authentication
Before attending this course, students must have:
Instructors will demonstrate features throughout the event. Optional lab exercises are available for students to complete using a commercial Microsoft 365 tenancy provided for each student free of charge by QA. This tenancy lasts for 30 days.
Delegates will learn how to effectively manage Microsoft 365's core components to support user productivity and maintain security - including the following
Using a Microsoft 365 enterprise tenancy provided by QA for each delegate as part of the course, delegates will be able to explore these tasks in a real-world, isolated environment, practicing skills critical for supporting live deployments with structured hands on lab
By the end of the course, participants will understand how to set up core Microsoft 365 and Purview features. This course empowers delegates with the essential technical knowledge and confidence to support a secure, efficient, and collaborative Microsoft 365 environment.
Module 1: Microsoft 365 Core Concepts
Module 2: Entra ID Users and Groups
Module 3: Implementing Directory Synchronization
Module 4: Microsoft 365 Apps
Module 5: Exchange Online
Module 6: Microsoft Teams
Module 7: SharePoint Sites and Navigation
Module 8: SharePoint Permissions, External Sharing & Guest Access
Module 9: Microsoft 365 Purview
Module 10: Microsoft 365 Monitoring and Support
Join our public courses in our Australia facilities. Private class trainings will be organized at the location of your preference, according to your schedule.