ITIL® 5 Foundation Certificate Training Course in Belgium

The ITIL® 5 Foundation Certificate introduces learners to the latest version of the ITIL framework — the world’s leading standard for digital service management.

This 2-day official course provides an in-depth understanding of the ITIL Value System, Value Chain, Four Dimensions of Service Management, and Guiding Principles that shape modern IT service delivery and co-creation of value.

The training prepares learners for the official PeopleCert ITIL 5 Foundation exam, included with the course.

Bilginç IT Academy is an officially Accredited Training Organisation (ATO) by PeopleCert, the global leader in professional certification and exam delivery.
As an authorized PeopleCert partner, we deliver accredited training and official certification exams for ITIL®, PRINCE2®, DevOps, and other PeopleCert-certified programs, ensuring our learners receive globally recognized credentials with the most up-to-date curriculum.

Visit our official PECB partner page here: Bilginç IT Academy – PeopleCert Official Partner

Important Information:
This course is an official program accredited by PeopleCert and is offered only together with the corresponding certification exam. The course fee includes the exam fee.
Participants can take the certification exam online through PeopleCert’s examination system and earn an internationally recognized certificate.
This practice is mandatory to ensure compliance with PeopleCert’s quality standards and accreditation guidelines.

We can organize this training at your preferred date and location. Contact Us!

Prerequisites

There are no formal prerequisites for this course.

Who Should Attend

Ideal for:

Professionals involved in service delivery, support, or governance,
Service managers, product owners, and team leads,
Individuals or organisations adopting ITIL-based practices,
Customers and stakeholders of digital products or services.

What You Will Learn

Upon completion, learners will be able to:

Understand the core concepts of digital product and service management,
Explain service relationships and value co-creation,
Describe the Four Dimensions of Service Management,
Understand the ITIL Value System and its governance structure,
Apply ITIL guiding principles to real-world decisions,
Explore management practices and value stream mapping techniques.

Training Outline

Key concepts of digital product and service management

Definitions of digital product and service concepts
Types of service interactions and how they enable value co-creation

Service relationships

Concepts and types of service relationships, including roles and service quality measures
The contributions of utility, warranty, experience, and sustainability to value

The four dimensions of service management

Overview of the four dimensions and their role in a balanced, holistic approach to service management

ITIL Value System

Components of the Value System and their purpose
Governance within the Value System and how it supports value creation

Value chain

Purpose and scope of each activity in the digital product and service lifecycle
Key terms related to value chain activities

Guiding principles

How feedback contributes to value co-creation
Applying the ITIL guiding principles across different organisational contexts
The interaction of guiding principles to support continual improvement and decision-making
How management practices support value chain activities to enable value creation

ITIL management practices

The role of management practices within the ITIL framework
Introduction to ITIL practice guides and their benefits
Continual improvement practices and their application
Steps of the ITIL continual improvement model

Value streams – mapping and management

Purpose and concepts of value stream mapping and management
Relationship between digital value stream mapping and value stream management

Exams and assessments

This course includes a formal certification exam:

40 multiple-choice questions
60 minutes duration
Closed book
Pass mark: 26 out of 40 (65%)
The exam is delivered online via PeopleCert and can be taken at the learner’s convenience

Hands-on learning

Learners will:

Apply service management concepts to practical examples and interactive exercises
Participate in learning examples to understand value chains and service relationships
Explore value stream mapping through guided activities
Collaborate with peers and instructors to reinforce key concepts and guiding principles

Why Choose Us

Experience live, interactive learning from the comfort of your home or office with Bilginç IT Academy's Online Instructor-Led ITIL® 5 Foundation Certificate Training in Belgium. Engage directly with expert trainers in a virtual environment that mirrors the energy and schedule of a physical classroom.

Live Sessions: Join scheduled classes with a live instructor and other delegates in real-time.
Interactive Experience: Engage in group activities, hands-on labs, and direct Q&A sessions with your trainer and peers.
Global Expert Trainers: Learn from a handpicked global pool of expert trainers with deep industry experience.
Proven Expertise: Benefit from over 30 years of quality training experience, equipping you with lasting skills for success.
Scalable Delivery: Accessible worldwide, including Belgium, with flexible scheduling to meet your professional needs.

Immerse yourself in our most sought-after learning style for ITIL® 5 Foundation Certificate Training in Belgium. Our hand-picked classroom venues in Belgium offer an invaluable human touch, providing a focused and interactive environment for professional growth.

Highly Experienced Trainers: Boost your skills with trainers boasting 10-20+ years of real-world experience.
State-of-the-Art Venues: Learn in high-standard facilities designed to ensure a comfortable and distraction-free experience.
Small Class Sizes: Our limited class sizes foster meaningful discussions and a personalized learning journey.
Best Value: Achieve your certification with high-quality training and competitive pricing.

Streamline your organization's training requirements with Bilginç IT Academy’s Onsite ITIL® 5 Foundation Certificate Training in Belgium. Experience expert-led learning at your own business premises, tailored to your corporate goals.

Tailored Learning Experience: Customize the training content to fit your unique business projects or specific technical needs.
Maximize Training Budget: Eliminate travel and accommodation costs, focusing your entire budget on the training itself.
Team Building Opportunity: Enhance team bonding and collaboration through shared learning experiences in your workspace.
Progress Monitoring: Track and evaluate your employees' progression and performance with relative ease and direct oversight.

Why have you chosen us?

I have attended a training from Bilginc IT Academy before and I was satisfied.

I have attended a training from a different provider and it was not helpful.

Other

How many employees do you have in your IT department?

0 – 50

50 – 250

250 – 1000

1000+

Frequently asked questions about ITIL® 5 Foundation Certificate Training Course in Belgium (FAQ)

ITIL® 5 Foundation is considered the entry-level certification in IT service management (ITSM), designed to help organizations deliver IT services more efficiently, effectively, and with a customer-focused approach.

Currently, the latest official version is ITIL 4. The term “ITIL 5” is generally considered a misnomer or a marketing expression. Most training programs are based on the ITIL 4 framework.

ITIL® Foundation training is suitable for: IT professionals System administrators DevOps teams IT managers Process improvement specialists In short, it is ideal for anyone involved in IT service management processes.

Because it: Standardizes service quality Reduces errors Increases customer satisfaction Makes processes measurable In other words, it has a direct impact on company profitability.

Yes, but: It will lack standardization It won’t scale effectively It cannot reach enterprise-level maturity ITIL provides a common language and structure for IT service management.

No, on the contrary, they complement each other. ITIL provides structure and governance, while DevOps brings speed and agility. Modern IT organizations often use both together.

This certification: Strengthens your career Is internationally recognized Demonstrates your ITSM expertise Increases your chances of being preferred by corporate employers

ITIL is not purely theoretical. Banks, telecom companies, and large enterprises actively use ITIL processes such as: Incident Management Change Management Service Desk operations It is a real-world standard, not just theoretical knowledge.

IT Service Manager Incident / Problem Manager Change Manager DevOps process roles IT consultants In these roles, ITIL knowledge is often considered essential.

Taking training provides a significant advantage because: The terminology can be complex The framework requires conceptual understanding Exam questions often require interpretation It is possible to pass without training, but it carries higher risk.

Absolutely. We do not only host trainings at public centers; we can also conduct them directly at your premises across Belgium. We can customize the curriculum to meet your team's specific needs and organize the session at your preferred location and date within Belgium.

Yes, we prioritize location flexibility. We offer live-streaming (hybrid) support for most of our trainings, synchronized with the Belgium time zone. If you are unable to visit our location, you can join our physical classroom setting interactively via our digital platforms and participate in hands-on workshops remotely from anywhere in Belgium.

ITIL® 5 Foundation Certificate Training in Belgium