Learn new techniques for results-oriented communication and why successful work relationships help build successful careers.

In today's volatile and challenging business environment, you have to build successful work relationships and interact with people in a positive way to achieve your organizational goals. Now, discover the basic competencies critical to solid work relationships-and career success.

The first step in building better work relationships is to become aware of the differences among people and to be willing to accept these differences as a positive force within an organization. And it all starts with you. This seminar will prepare you to create better work relationships by becoming a "conscious communicator." You'll return to work better able to build constructive and beneficial work relationships by learning how to analyze situations and consciously select and use productive communication strategies.

How You Will Benefit

Build better rapport and gain the trust of your colleagues
Discover the basic competencies critical to solid work relationships
Develop flexibility in actions, thoughts, and feelings to better handle any situation
Avoid mistakes and conflicts that may result from misinterpreting others or ineffective listening
Influence and motivate others to first-rate performance
Learn how to use direct and indirect messages accurately
Build your self-esteem as you discover a new self-awareness
Identify strengths, weaknesses, and opportunities in your work relationships
Gain an understanding of values, beliefs, attitudes, and perceptual processes
Gain an understanding of emotions and how they translate into emotional intelligence
Master the keys to excellent communication: observe, listen, analyze, plan, and communicate

Who Should Attend?

People who want to build better work relationships, maximize impact, increase productivity, and drive results by applying effective communication and relationship management.

What You Will Learn

How to build rapport and achieve trust
Fundamental competencies needed to achieve solid work relationships
Flexibility in actions, thoughts, and feelings to better handle any situation
Personal and professional responsibilities in communicating effectively with others
Short- and long-term implications of communication as a cycle of continuous responses that create "relationship residue"
How to avoid communication mistakes such as misinterpreting others or ineffective listening
How to use communication and thinking style preferences of others to influence and motivate them to first-rate performance
Define productive relationships in terms of achieving workable compromise and strategic interdependence
Strengths, weaknesses, and opportunities in your workplace relationships
How values, beliefs, attitudes, and perceptual processes impact workplace-specific trust and respect
How understanding emotions translates into workplace emotional intelligence
Ways to be a more effective team member and leader by using polished and conscious communication
Keys to excellent communication: observe, listen, analyze, plan, and communicate

Outline

1. Effective Workplace Relationships

Behaviors that support or undermine effective workplace relationships
Assess personal uses of behaviors that support or undermine effective relationships with important people and groups at work

2. Communication and Perceptions

Personal and professional responsibilities in communicating effectively with others by becoming a "conscious communicator"
Evaluate a model of communication in order to be conscious of the direct correlation between effective communication and strong work relationships
Behaviors that erode trust and how they can be avoided
Short- and long-term implications of communication as a cycle of continuous responses that create "relationship residue"
Use rapport building as a tool to improve relationships

3. Investigating Emotions and Emotional Intelligence

Apply a broader definition of intelligence
Redefine yourself and others using a multiple intelligence model
Relationships between emotional intelligence, world view, perception, and effective relational-communication behaviors
Analyze and identify strategies to improve work relationships by applying emotional intelligence

4. Building Better Relationships with Ourselves and Others

Evaluate the impact of world view, perception, and emotional intelligence on self-concept, self-esteem, and self-awareness
Impact of self-perception on our interactions with others
Concepts of self-fulfilling prophecy in the workplace
Your particular social/communication style-how you most often relate

5. Relationship Building

Behaviors that build trust and how they can be used to build effective workplace relationships
Use of assumptions in explaining and predicting others' behaviors and reactions
Apply conscious communication skills to assessing the situational trustworthiness of others
Analyze, assess, and counteract people and situations that elicit or exhibit unproductive attitudes

6. Expressing Needs Within Relationships

Assess interpersonal influence choices using the "need to control" continuum
When and how to most effectively use assertive verbal and nonverbal behaviors
Apply insights gained through completing a SWOT profile to a personalized influence development plan

7. Relational Communication

Improve your communication style with others who have different styles, therefore building more meaningful and productive relationships
Assess and sharpen verbal and nonverbal behaviors and skills
Apply direct and indirect messages in order to flex communication to meet varying goals
Utilize feedback and questioning skills to better understand others and their relationship needs

8. Relational Listening

Listening barriers and their impact on development of effective workplace relationships
Ask good questions and use paraphrasing to improve listening skills and relationships
Apply active and reflective listening skills in specific types of workplace listening situations
Best practices for giving or seeking feedback

9. Addressing Relational Change and Conflict

Assess and adapt to changes in work relationships and the work environment
Conflict management strategies to fit specific relationships and situations
Synthesize skills addressed in the program and systematically apply them in creating a comprehensive plan for assessing and resolving relational conflicts

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Why have you chosen us?

I have attended a training from Bilginc IT Academy before and I was satisfied.

I have attended a training from a different provider and it was not helpful.

Other

How many employees do you have in your IT department?

0 – 50

50 – 250

250 – 1000

1000+

AMA2235 Building Better Work Relationships: New Techniques for Results-oriented Communication Training Course in Canada

Canada is a North American country. Known as the second-largest country of the world, Canada’s capital city is Ottawa. Toronto, Vancouver and Montreal are the biggest and most popular cities of this country. The 8,891-kilometer southern and western border between Canada and the United States is the world's longest intergovernmental land border. This country also has the longest coastline in the world.

Canada is a constitutional monarchy. The country was originally a British Empire colony and is now a part of the British Commonwealth. Both French and English are Canada’s official languages. Canada’s national animal is a beaver and the its flag design is a vertical triband of red and white with a red maple leaf charged in the centre. Some of the top-rated tourist attractions in Canada are Niagara Falls, Banff National Park and Rocky Mountains, CN Tower in Toronto City, Bay of Fundy, Old Quebec (Vieux-Quebec in French), the ski resort of Whistler, Ottawa's Parliament Hill and Vancouver Island.

Choose from our extensive selection of IT courses, covering programming, data analytics, software development, business skills, cloud computing, cybersecurity, project management. Our highly skilled instructors will deliver hands-on training and valuable insights at a location of your choice within Canada.

AMA2235 Building Better Work Relationships: New Techniques for Results-oriented Communication Training in Canada