AMA2238: Management Skills for New Managers Training in Canada

Your Role as Manager

• Discovering the qualities and abilities required for effective management
• Identifying the roles and responsibilities managers perform
• Exploring the contextual issues and challenges that new managers face today

Continuous Performance Management

• Defining the goal of performance management
• Identifying the process and challenges
• Practicing the skills of performance management
• Conducting a self-audit on performance management

SLII ® - The Art of Influencing Others

• Practicing having effective and more frequent conversations with your direct reports
• Increasing your flexibility and adaptability to lead a diverse workforce
• Using a variety of leadership styles to accelerate team members’ completion of their goals/tasks

Coaching for Performance

• Identifying the importance of and requirements for coaching
• Learning the micro-skills of effective coaching
• Confronting problem behaviors in a tactful manner
• Using the AMA Guide to manage a coaching discussion
• Differentiating between coaching and disciplining

Building a Motivational Climate

• Recognizing the manager’s role in employee motivation
• Exploring important elements of the motivational process
• Identifying managerial practices for building a motivational climate

Delegating for Growth and Development

• Describing the types of delegation that managers can engage in
• Assessing your current delegation practices and their challenges
• Recognizing what can and can’t be delegated
• Describing the phases of effective delegation
• Practicing delegation discussion

ADDITIONAL TAKEAWAYS:

• Self-audits on performance management, technology, coaching, diversity and inclusion, as well as delegation and global awareness
• A process for coaching behavioral challenges and conducting a delegation discussion
• A self-reflection worksheet on business ethics
• Performance alignment conversations
• An AMA digital asset on motivation and delegation
• A motivational climate worksheet

LESSON ONE

• Identify the Qualities of Effective Management
• Identify Managers’ Roles and Responsibilities
• Describe the Steps of Effective Performance Management
• Use SMART Goals and Feedback for Managing Performance
• Conduct Performance Alignment Discussions

LESSON TWO

• Define Leadership Effectiveness
• Identify the Three Skills of an SLII® Leader
• Describe Employee Development Levels, and Match the Appropriate Leadership Style

LESSON THREE

• Practice Having Effective and More Frequent Conversations with Your Direct Reports
• Increase Your Flexibility and Adaptability to Lead a Diverse Workforce
• Use a Variety of Leadership Styles to Accelerate Team Members’ Completion of Their Goals/Tasks

LESSON FOUR

• Structure an Effective Delegation Conversation
• Describe Different Types of Coaching
• Use the Two-Minute Challenge for Coaching Discussions
• Use the AMA GUIDE to Managerial Coaching