AMA2576: Communication and Interpersonal Skills for Technical Professionals Training in Canada

• Recognize and manage differences between you and nontechnical professionals
• Deliver clear messages to non-technical professionals
• Apply verbal and nonverbal techniques to build shared understanding
• Strategically apply a communication system to enhance relationships and achieve performance goals
• Develop active listening skills that promote better work relationships
• Get your points across in diverse communication contexts
• Use influencing skills to complete projects faster and grow your reputation
• Be able to productively manage conflict

This Seminar Features Blended Learning

AMA Blended Learning combines instructor-led training with online pre- and post-seminar assessments, tune-up courses and other resources to maximize the participant's training goals. Through a blend of proven instructor-led seminars and powerful online technology, AMA Blended Learning provides a compelling and more comprehensive experience for the learner - producing a greater return-on-investment for the employer and the seminar participant.

Identifying Differences Between Technical and Nontechnical Professionals

• Recognizing the differences in communication needs/expectations of technical vs. nontechnical professionals
• Understanding the impact of generational characteristics on communication within and outside of technical areas
• Analyzing your own work situation based on communication needs and expectations

Interpersonal Strategies to Help You Get Your Points Across in Diverse Circumstances

• Distinguishing communication style preferences to better understand and influence others
• Determining your personal communication styles with the DiSC® profile
• Identifying the strengths and limitations of your DiSC® profile
• Using behavioral clues to determine others’ personal styles
• Describing how to more effectively work with other styles

Strategically Applying a Communication System to Enhance Relationships

• Differentiating between verbal and nonverbal communications
• Assessing your own nonverbal traits and developing an improvement plan
• Identifying criteria for establishing trust and building credibility
• Using a communication model to conduct more effective conversations

Developing Active Listening Skills to Promote Better Work Relationships

• Recognizing the role of listening in effective communications
• Knowing when and how to acknowledge emotions and ideas
• Applying effective listening techniques to own work situations

Communication Strategies to Help You Achieve Your Goals

• Determining when to use open and closed-ended questions
• Demonstrating and applying the effective use of informing, directing and criticizing

Productively Managing Conflict

• Using and applying the AEIOU model to assertively build shared expectations
• Determining your own conflict style using the Thomas-Kilmann Conflict Mode Instrument
• Developing an action plan to apply these techniques to your own work situations