TDWI BI Program Management: A Competency Center Approach to BI Excellence Training in Canada

BI program managers, directors, and sponsors; leaders and managers in BI and business analytics; leaders and managers for enterprise data and information management.

• The definition and purpose of a BICC
• The business case for a BICC: value realization, risk mitigation, standardization, prioritization, alignment, agility, etc.
• Roles and responsibilities of a BICC: assessment, coordination, communication, etc.
• Organizational structures for a BICC and relationships with other shared-services groups such as data governance council and PMO
• Steps to creating a BICC, including issues, challenges, and mistakes to avoid
• Day-to-day activities of BICC operations: end-user support, training, stakeholder communications, collaboration, user group management, change control, etc. 
• Techniques to sustain, evolve, and mature the BICC

Module 1 – Business Intelligence and Program Management

• BI Scope and Complexity
  • Stakeholders and Services
  • Functions and Data
  • Processes and Projects
  • Tools and Technologies
  • The BI Framework
• Programs vs. Projects
  • Definitions and Contrasts
  • Program-Project Relationships
  • The Need for Program Management
• BI Program Management Responsibilities
  • Business Impact: Portfolio, Value, Capabilities
  • BI Results: Services, Utilization, Quality
  • BI Implementation: Processes, Data & Metadata, Change
  • BI Culture: Stakeholders, Coordination, Communication

Module 2 – Business Intelligence Competency Centers

• BICC Basics
  • Definitions
  • Purpose
  • BICC and CoE
  • BICC and Program Management
• BICC Business Case
  • Tangible Benefits
  • Intangible Benefits
  • Quantitative Benefits
• BICC Technical Case
  • Tangible Benefits
  • Intangible Benefits
• BICC Functions
  • Program and Project Oversight
  • Data Stewardship and Data Quality
  • Competencies and Resourcing
  • Training and Support
  • Architecture and Infrastructure
  • Vendors and Contracts
  • Issue Resolution and Change Management
• BI Functions
  • Back-End BI – Data Sourcing, Integration, and Warehousing
  • Front-End BI – Reporting, Performance Management, and Analytics
  • BICC Organization Models
  • Guidance and Governance Models
  • Services Models
  • Shared Services
  • Central Services
  • Self Service
  • Hybrids

Module 3 – BICC Roles and Responsibilities

• Alignment
  • BI Portfolio Management
  • Planning, Priorities, and Roadmap
  • Agility, Adaptability, and Change Management
• Impact
  • Range of Services
  • Reach into the Business
  • Utilization and Satisfaction
• Architecture
  • Business Architecture
  • Information Architecture
  • Data Integration Architecture
  • Technology Architecture
• Quality
  • Business and Services Quality
  • Information and Data Quality
  • Technical Quality
• Culture
  • Communication, Coordination, and Collaboration
  • Governance and Stewardship
  • Decision Models
  • BI Maturity
• BICC Participation Models
  • Ownership
  • Stewardship
  • Advisory
  • Standards
  • Assessment
• BI Program Assessment
  • TDWI BI Maturity Model
  • A Self-Assessment Technique
  • Using Assessment Results

Module 4 – Building a BICC

• BICC Charter
  • Scope
  • Sponsorship and Funding
  • Leadership and Stakeholders
• BICC Lifecycle
  • Stages of BICC Development
• Organizational Structure
  • Hierarchy and Centralization
  • Collaboration and Distribution
  • Hybrid
• BICC Job Roles
  • Program Manager
  • Business Analysts
  • Architects
  • Data Management Specialists
  • Designers / Developers
  • Administrators
• BI Competencies
  • Personal and Interpersonal
  • Business and Industry
  • Leadership and Management
  • BI Design, Development, and Operations
  • Training, Service, and Support
• BICC in the Enterprise
  • BICC Partnerships
  • Organizational Relationships

Module 5 – Operating the BICC

• Continuous Operations
  • Day-to-Day Activities (mapped to Module 2 BICC Functions)
• Growth and Change
  • Evolving the BICC
• Sustaining the BICC
  • Best Practices
  • Mistakes to Avoid