Service Management

ITIL® 4 Foundation - IT Service Management Certification
Level: Fundamentals | Duration: 2 Days
  • Classroom
  • Virtual Classroom
  • Online
The ITIL® 4 Foundation Certificate course provides comprehensive first-level training for anyone involved in provision, support, or delivery of IT-enabled services in a modern digital organisation. It...
ITIL® 4 Specialist: Monitor, Support and Fulfil
Level: Intermediate | Duration: 3 Days
  • Classroom
  • Virtual Classroom
  • Online
This training is part of the ITIL Practice Manager pathway. For more detailed information on the ITIL Master Pathway, please navigate to the bottom of this page.A three-day course to prepare learners...
ITIL® 4 Specialist: Business Relationship Management
Level: Intermediate | Duration: 3 Days
  • Classroom
  • Virtual Classroom
  • Online
The training module is an advanced training course that explores how to strategically manage and nurture the relationship between service providers and business stakeholders.It’s tailored for professi...
ITIL® 4 Specialist: IT Asset Management
Level: Intermediate | Duration: 3 Days
  • Classroom
  • Virtual Classroom
  • Online
The training is an extension module designed for professionals responsible for managing the lifecycle of IT assets—from procurement and use, to retirement and disposal.This course empowers participant...
Experience Practitioner
Level: Intermediate | Duration: 2 Days
  • Classroom
  • Virtual Classroom
  • Online
The Experience Practitioner course is designed to provide professionals with the skills and methodologies needed to design and implement Experience Level Agreements (XLAs) in real-world envir...
Experience Management and XLA Foundation
Level: Fundamentals | Duration: 2 Days
  • Classroom
  • Virtual Classroom
  • Online
The Experience Foundation course is a three-day immersive programme focused on introducing best practices for Experience Level Agreements (XLAs) and transitioning to an experience-focused org...

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