Delivering Customer Service Excellence Training

  • Learn via: Classroom / Virtual Classroom / Online
  • Duration: 2 Days
  • We can host this training at your preferred location. Contact us!
Upcoming Training

11 May 2021

2 Days

This facilitated course will help delegates to build on existing skills, confidently resolve any challenging situations and take away practical, simple and effective tools and models that will immediately improve the service levels they and their department provide.

Excellent customer service is a key differentiator when we choose where to place our business. It is not only commercially sound to deliver service excellence - it also creates a great working environment.

For individuals who deal with external or internal customers either face-to-face, by email or over the telephone.

  • What does service excellence look and feel like?
  • How to exceed customer expectations.
  • Demonstrating effective service excellence behaviours.
  • How to handle conflict or emotional upset.
  • Practice in active listening.
  • Practice in effective questioning techniques.
  • Practice in professional email etiquette.
  • Using matching and signalling techniques.
  • Recognising and creating 'moments of truth'.
  • Dealing with challenging customers.
  • How to recognise a Parent/Adult/Child dynamic - Transactional Analysis.
  • How to make your customers feel valued and important.


Contact us for more detail about our trainings and for all other enquiries!

Upcoming Trainings

Join our public courses in our Istanbul, London and Ankara facilities. Private class trainings will be organized at the location of your preference, according to your schedule.

11 May 2021
2 Days
Classroom / Virtual Classroom

Istanbul, Ankara, London
08 July 2021
2 Days
Classroom

Istanbul, Ankara, London
09 August 2021
2 Days
Classroom / Virtual Classroom

Istanbul, Ankara, London

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