Management Skills for New Supervisors Training

  • Learn via: Classroom / Virtual Classroom / Online
  • Duration: 2 Days
  • Download PDF
  • We can host this training at your preferred location. Contact us!

Change is the norm. You are responsible for your own productivity and that of your staff. Your day-to-day dealings may now include colleagues, your boss, and senior management who all have different interests and viewpoints.


This seminar will equip you with proven supervisory techniques that you can put into action immediately. The skills savvy supervisors use to plan, organize, communicate and monitor will become part of your toolkit to effectively manage everyday interactions with greater ease. You will learn to leverage both your hard skills and your people skills to meet your new challenges with increased confidence, respect and power.

There are no prerequisites for this course.

New supervisors with fewer than five years of supervisory experience, and process and production supervisors who want the benefit of basic management skills training.

Different Supervisory Styles

• Understanding the three supervisory styles

• Practicing when and how to use each supervisory style


Managing Up

• Understanding and adapting to your manager’s style

• Anticipating your manager’s needs and fulfilling them

• Developing the best possible relationship with your manager


Managing a Diverse Workforce

• How diversity affects you, your work unit, your company

• Applying inclusivity to your team


Legal and Ethical Responsibilities

• Understanding the Equal Employment Opportunity, Americans with Disabilities Act (ADA), hostile environment, and other key laws and legal terms

• Knowing your ethical responsibilities and making ethical decisions


Creating a Motivational Environment

• Understanding the common workplace motivators and reinforcements

• Practicing the rules for reinforcing productive behavior

• Developing a strategy for solving a current employee motivational problem


Communication Skills

• Demonstrating active listening to show understanding and check content

• Asking questions that uncover valuable information and strengthen the relationship


Great Performance Through Coaching

• Demonstrating giving and receiving feedback constructively

• Assessing your own strengths and development needs as a coach

• Asking questions that increase employees’ self-awareness and accountability

• Demonstrating the AMA GUIDE coaching model


Managing Performance Appraisals

• Understanding the importance of quarterly performance alignment discussions

• Conducting a performance appraisal meeting and keeping records

• Coping with employee reactions


Delegation as a Motivational Tool–to Develop and Motivate

• What to delegate, to whom to delegate, and how to delegate


Planning for Continuing Growth


Learning Objectives


Understand Your Role As Supervisor

Understand Diversity and Individual Differences

Recognize Legal Responsibilities as a Supervisor

Create a Motivational Environment

Increase Performance Through Coaching

Use the Delegation Tool as a Tool to Motivate and Develop People

Create a Plan for Your Own Continuing Growth and Development


Different Supervisory Styles

Understand the Three Supervisory Styles

Demonstrate When and How to use Each Supervisory Style

Managing Up


Understand and Adapt to Your Manager’s Style

Anticipate Your Manager’s Needs

Develop the Best Possible Relationship with Your Manager


Managing a Diverse Workforce

Determine How Various Kinds of Diversity Affect You, Your Work Unit, and Your Company

Understand How to Apply Inclusivity to Your Team


Legal and Ethical Responsibilities

Understand the Americans with Disabilities Act (ADA), Hostile Environments, and Other Key Laws and Legal Terms

Discuss Your Obligations Regarding These Laws

Understand the Ethical Responsibilities of a Supervisor

Make Ethical Decisions


Creating a Motivational Environment

Explain the Components of a Motivating Environment

Discuss How Behavior Is a Function of Its Consequences

Demonstrate Rules for Enforcing Productive Behavior

Explain How to Avoid Common Reinforcement Mistakes

Develop a Strategy for Solving a Current Employee Motivational Problem


Communication Skills

Demonstrate Active Listening to Show Understanding and Check Content

Ask Questions That Uncover Valuable Information and Strengthen the Relationship

Coaching for Performance


Demonstrate Giving and Receiving Feedback Constructively

Specify Your Own Strengths and Development Needs as a Coach

Ask Questions That Increase Employees’ Self-Awareness and Accountability

Demonstrate the AMA GUIDE Coaching Model


Managing Performance Appraisals

Understand How to Keep Effective Records

Understand the Importance of Quarterly Performance Alignment Discussions

Conduct a Performance Appraisal Meeting

Cope with Various Employee Reactions


Delegation

Identify What to Delegate

Identify Whom to Delegate To

Identify How to Delegate


Planning for Growth

Identify Areas in Which You Want to Develop

Make Your Own Developmental Plan

Know your role as a supervisor

Understand diversity and individual differences

Recognize legal responsibilities as a supervisor

Manage an ethical workplace. Handle difficult conversations.

Use effective communication skills of active listening and questioning

Create a motivational environment using feedback and reinforcement to guide and motivate behavior

Increase performance through coaching

Use delegation as a tool to motivate and develop people

Create a plan for your own continuing growth and development

Contact us to register for a training, to plan a customized training and for all other enquiries!

+90 212 282 7700
info@bilginc.com