ITIL® 4 Strategist: Direct, Plan and Improve Training

  • Learn via: Classroom / Virtual Classroom / Online
  • Duration: 3 Days
  • Download PDF
  • We can host this training at your preferred location. Contact us!
Upcoming Training

10 February 2021

3 Days

This course is designed to provide the candidate with the practical skills necessary to create a ‘learning and improving’ IT organisation, with a strong and effective strategic direction.

While some topics are specialist in nature, others are valuable to all practitioners. Regardless of organisational role, everyone has authority, even if it is limited to personal direction.

Everyone should plan. And everyone should be contributing to, if not leading, improvement.

This course explores and explains principles, methods and techniques that can be universally used to direct, plan and improve.

This course will also provide practitioners with a practical and strategic method for planning and delivering continual improvement with the necessary agility.


ITIL v4

Delegates must already have an ITIL 4 Foundation certificate. ITIL v3 or previous versions of ITIL Foundation certificates are NOT a valid prerequisite.

Target Audience

  • Individuals responsible for designing, planning, reviewing and improving products and services
  • Individuals responsible for managing transitional changes, inc. validation and release of new services and products
  • Managers of all levels involved in shaping direction and strategy or developing a continually improving team

As part of the course, delegates will be prepared for and take the ITIL 4 Strategist: Direct, Plan and Improve module examination. The exam is a ‘closed book’ examination, 90 minutes in duration and consists of 40 multi-choice questions. Successful candidates will need to score 28 or more out of 40 to pass.

Learning Outcomes

  • Understand the key concepts of Direct, Plan & Improve
  • Understand the scope of what is to be directed and/or planned, and know how to use key principles and methods of direction and planning in that context
  • Understand the role of Governance, Risk and Compliance and know how to integrate the principles and methods into the service value system
  • Understand and know how to use the key principles and methods of continual improvement for all types of improvements
  • Understand and know how to use the key principles and methods of communication and organizational change management to direction, planning and improvement
  • Understand and know how to use the key principles and methods of measurement and reporting in direction, planning and improvement
  • Understand and know how to direct, plan and improve value streams and practices


Contact us for more detail about our trainings and for all other enquiries!

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Upcoming Trainings

Join our public courses in our Istanbul, London and Ankara facilities. Private class trainings will be organized at the location of your preference, according to your schedule.

10 February 2021

3 Days
Classroom

Istanbul, Ankara, London
Istanbul, Ankara, London

15 February 2021

3 Days
Classroom / Virtual Classroom

Istanbul, Ankara, London
Istanbul, Ankara, London

16 February 2021

3 Days
Classroom

Istanbul, Ankara, London
Istanbul, Ankara, London

17 February 2021

3 Days
Classroom / Virtual Classroom

Istanbul, Ankara, London
Istanbul, Ankara, London

02 March 2021

3 Days
Classroom / Virtual Classroom

Istanbul, Ankara, London
Istanbul, Ankara, London

22 March 2021

3 Days
Classroom

Istanbul, Ankara, London
Istanbul, Ankara, London

06 April 2021

3 Days
Classroom / Virtual Classroom

Istanbul, Ankara, London
Istanbul, Ankara, London

07 April 2021

3 Days
Classroom

Istanbul, Ankara, London
Istanbul, Ankara, London

14 April 2021

3 Days
Classroom

Istanbul, Ankara, London
Istanbul, Ankara, London

23 April 2021

3 Days
Classroom

Istanbul, Ankara, London
Istanbul, Ankara, London

04 May 2021

3 Days
Classroom / Virtual Classroom

Istanbul, Ankara, London
Istanbul, Ankara, London

25 May 2021

3 Days
Classroom / Virtual Classroom

Istanbul, Ankara, London
Istanbul, Ankara, London

01 June 2021

3 Days
Classroom

Istanbul, Ankara, London
Istanbul, Ankara, London

15 June 2021

3 Days
Classroom

Istanbul, Ankara, London
Istanbul, Ankara, London

25 June 2021

3 Days
Classroom / Virtual Classroom

Istanbul, Ankara, London
Istanbul, Ankara, London

01 July 2021

3 Days
Classroom / Virtual Classroom

Istanbul, Ankara, London
Istanbul, Ankara, London

08 July 2021

3 Days
Classroom

Istanbul, Ankara, London
Istanbul, Ankara, London

13 July 2021

3 Days
Classroom

Istanbul, Ankara, London
Istanbul, Ankara, London

26 July 2021

3 Days
Classroom / Virtual Classroom

Istanbul, Ankara, London
Istanbul, Ankara, London