This 3-day course provides candidates with an understanding in the principles of, and practical experience of, using industry best practice in Problem Management.
This qualification reflects the general industry best practices currently in use in IT Service Management (ITSM) and particularly Problem Management. The subject matter within this qualification is based on industry best practice, frameworks and guidelines including ITIL, COBIT and ISO/IEC 20000. This qualification forms part of the 'BCS ITSM Specialist' series.
Proof of prerequisites MUST be produced on the day of the exam to the trainer.
Acceptable forms of prerequisite confirmation are as follows:
Holders of the BCS Specialist Certificate in Problem Management will be able to demonstrate their competence in, and their ability to:
This course is for those working or preparing to work in a Problem Management role and/or within a Problem Management process whether at a technical, operational, supervisory or managerial level. This course may also be of interest to Project Managers, Business Managers and Business Process Owners.
The purpose of the Specialist qualification in Problem Management is to certify that the candidate has gained the knowledge of relevant industry best practices and is capable of applying them in a working environment.
Please note that as of the 31st March 2015 the ITIL Complementary Qualifications scheme which these BCS Specialist courses link to, is to be withdrawn. Candidates who take this course and exam PRIOR to this date will still receive an additional 1 ½ credits towards their existing ITIL credits. Any BCS Specialist exams taken after this date, will no longer count towards their ITIL qualification credit status.
The examination is a 1½ hours 'closed book', multiple-choice paper. There are 25 questions which are scenario based.
Normally, the examination will be held on-site at the conclusion of the course. However, BCS will normally also arrange four central examinations per year in March, June, September and December; please contact the BCS for further details.
This qualification forms part of the BCS ITSM Specialist series.
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