BCS Professional Certificate in Stakeholder Engagement Training

  • Learn via: Classroom / Virtual Classroom / Online
  • Duration: 2 Days
  • Download PDF
  • We can host this training at your preferred location. Contact us!

The ability to engage with a wide range of stakeholders has become an increasingly important competence in many roles - in particular, project management, business analysis and IS consultancy. This course covers the essential frameworks and principles associated with effective stakeholder engagement during business change projects and programmes.

Key areas of the course include:

  • Understanding stakeholders
  • Communication
  • Working with stakeholder groups
  • Facilitated workshops - introduction
  • Rapport
  • Creative problem-solving
  • Managing expectations
  • Negotiation
  • Managing conflict
  • Examination on the afternoon of day 2


Please do note that the course timetable is designed to include coverage of new content up to around mid-afternoon on day 2. Delegates should be prepared to spend around 1 -2 hours per evening on homework and revision activities. This may include activities set by the instructor as appropriate.

Target Audience

This certification is relevant for anyone wishing to gain an understanding of the key concepts and techniques required to work effectively with stakeholders.

The certification will be of benefit to anyone responsible for engaging with stakeholders on business change projects, in particular business analysts and project managers.

Note that if you are intending to work towards the BCS Advanced Diploma in Business Analysis then you must already have the International Diploma in Business Analysis. Please also see the Advanced Diploma in Business Analysis Certification path

Prerequisites for Stakeholder Engagement

  • It is recommended that delegates should have completed, or have knowledge to the level of, the BCS International Business Analysis Diploma or the BCS Solutions Development Diploma, before attempting this course
  • It is useful to have some practical experience of projects and working with stakeholders.

Prerequisites for including this course as part of the Advanced Diploma in Business Analysis

This course is one of the 4 BCS professional certificates offered by Bilginç which can be combined and lead to the Advanced Diploma in Business Analysis.

If you are planning to work towards obtaining the Advanced Diploma then you must already hold the BCS International Diploma in Business Analysis and further evidential criteria, see below for details.

How do you obtain the Advanced Diploma? 

Anyone who holds the BCS International Diploma in Business Analysis can begin working towards the BCS Advanced Diploma.
There are three elements to be achieved in order to be awarded the Advanced Diploma:

  • Gain certifications in four subject areas across three skill domains
  • Provide evidence of a minimum of five years' experience in business analysis
  • Provide evidence of engaging with the BA community.

  • Identify stakeholders, understand how to manage them and plan engagement activities
  • Define the communication process and listening behaviours
  • Explain group formation
  • Define and understand techniques for facilitating a workshop
  • Understand rapport
  • Explain creative problem solving and identify techniques
  • Define a negotiation approach
  • Explain and deal with conflict

Understanding stakeholders

  • Analysing stakeholders
  • Stakeholder planning and perspectives


Communication

  • The communication process
  • Barriers to communication
  • Active listening and listening behaviours


Working with stakeholder groups

  • Group development process
  • Learning styles


Facilitated workshops - introduction

  • The benefits of facilitated workshops
  • Main workshop roles - facilitator, scribe, participants, sponsor
  • Stages of a workshop
  • Workshop preparation
  • Conduct of the workshop
  • Facilitation techniques
  • Adaptability in the workshop


Rapport

  • Rapport defined
  • Building rapport and the importance of rapport in relationships


Creative problem solving

  • A model for creative problem solving
  • Techniques for generating ideas, such as mind-maps
  • Stimulating creative thinking
  • Edward de Bono's 'Six Thinking Hats'


Managing expectations

  • Sources of expectations
  • Controllable expectation creators
  • Uncontrollable expectation creators
  • Process for managing expectations


Negotiation

  • Negotiating positions
  • BATNA
  • Integrative and distributive negotiation


Managing conflict

  • Root causes of conflict - goals, judgements, values
  • Options for conflict resolution
  • Thomas-Kilmann conflict MODE instrument


Contact us for more detail about our trainings and for all other enquiries!

Upcoming Trainings

Join our public courses in our Istanbul, London and Ankara facilities. Private class trainings will be organized at the location of your preference, according to your schedule.

30 November 2020

2 Days
Classroom / Virtual Classroom

Istanbul, Ankara, London
Request Information & Register Istanbul, Ankara, London

02 February 2021

2 Days
Classroom / Virtual Classroom

Istanbul, Ankara, London
Request Information & Register Istanbul, Ankara, London

01 March 2021

2 Days
Classroom / Virtual Classroom

Istanbul, Ankara, London
Request Information & Register Istanbul, Ankara, London

Related Trainings

BCS Professional Certificate in Data Analysis

This course is intended to enable business analysts to define data requirements with detailed unders...

  • Classroom
  • Virtual Classroom
  • Online

2 Day

BCS Professional Certificate in Benefits Planning and Realisation

This course is intended to enable business analysts to understand the lifecycle, activities and tech...

  • Classroom
  • Virtual Classroom
  • Online

3 Day

BCS Professional Certificate in Business Finance

This certification assesses competence, knowledge and understanding of the concepts and techniques a...

  • Classroom
  • Virtual Classroom
  • Online

3 Day

BCS Professional Certificate in Team Leadership

Managing people effectively and appropriately can be the make or break of success. This certificatio...

  • Classroom
  • Virtual Classroom
  • Online

2 Day

BCS Professional Certificate in Agile Business Analysis

This course is aimed at experienced Business Analysts who wish to understand the application of the...

  • Classroom
  • Virtual Classroom
  • Online

3 Day