This course explores the role and importance of the service catalogue within an organisation and considers the factors that influence its successful implementation and on going use. The service catalogue enables the IT organisation to understand how services are constructed and then provide a clear view of the services they offer to the business.
Service Catalogue has been recommended by IQC, an independent subgroup of the itSMFI, as a complementary product to the ITIL portfolio.
Foundation Plus Examination - closed book 40 multiple choice questions in 75 minutes.
Please Note: Delegates must provide evidence of their certificate in IT Service Management and present some form of photographic identification before sitting the examination.
Delegates must hold the foundation certificate in IT Service Management.
Join our public courses in our Istanbul, London and Ankara facilities. Private class trainings will be organized at the location of your preference, according to your schedule.