Foundation and Practitioner

ISO/IEC 20000 is the first worldwide standard specifically aimed at IT service management. It describes an integrated set of management processes for the effective delivery of services to the business and it's customers. 

Overview

Practitioner

ISO/IEC 20000 Practitioner

The purpose of the Practitioner qualification is to confirm whether the delegate has achieved suffic...

  • Classroom
  • Virtual Classroom
  • Online

3 Day

Foundation

ISO/IEC 20000 Foundation

The purpose of the Foundation qualification is to confirm that a delegate has sufficient knowledge o...

  • Classroom
  • Virtual Classroom
  • Online

3 Day