Practical Application of Change Enablement Training in France

An ITIL 4 foundation certificate holder is preferred, however a rudimentary familiarity with ITIL is sufficient

Target Audience

This course is appropriate for all. Anyone with an interest or responsibility for changes, or the change enablement activities, in an organisation will find this course useful.

This course follows the ITIL continual improvement model in its delivery but has a 100% focus upon Change enablement. Providing activities, tools, and consideration points for the practice throughout.

1. What’s the vision– The Vision to metrics trail – Purpose of the change – RACI
2. Where are we now – Change models – Change authorities – Change schedule – Value streams for changes – baselines
3. Where do we want to be – Business cases – SMART – Success measures – Change authorities
4. How do we get there – Change models – Shift left – Improvement plans – CAB – KPIs/CSFs/PSFs – Stakeholder – Communication planning
5. Take Action – Change planning – Roles - Observing and monitoring progression - Interfaces
6. Did we get there – Scorecards – Change reviews – Benefits realisation - – Value streams for changes – baselines
7. How to keep the momentum going – Considering the next cycle – New change authorities – Improved value streams