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ITIL® 4 Foundation
Level:
Fundamentals |
Duration:
2 Days
Classroom
Virtual Classroom
Online
The ITIL® 4 Foundation Certificate course provides comprehensive first-level training for anyone involved in provision, support, or delivery of IT-enabled services in a modern digital organis...
Manager to Leader
Level:
Intermediate |
Duration:
3 Days
Classroom
Virtual Classroom
Online
'Management is doing things right; leadership is doing the right things.' Peter Drucker. As the work-place becomes a collaborative and fast paced environment, organisational culture demands...
Manage Conflict and Difficult Situations
Level:
Fundamentals |
Duration:
1 Day
Classroom
Virtual Classroom
Online
The speed at which organisations need to take new and improved value propositions to customers and clients is never slower. The digital age brings such change so rapidly the pressure is alwa...
Skills Hack - Decisions, Decisions, Decisions
Level:
Intermediate |
Duration:
3 Days
Classroom
Virtual Classroom
Online
“Whenever you see a successful business, someone always made a courageous decision!” Peter Drucker Managers and staff are expected to make decisions that ultimately effect efficiency, costs and morale...
ITIL® 4 - Half day Overview
Level:
Fundamentals |
Duration:
3 Days
Classroom
Virtual Classroom
Online
This course provides a high level overview of the principles of service management and introduces delegates to the latest ITIL 4 framework of best practice service management from PeopleCert....
Skills Hack - High Performing Teams
Level:
Intermediate |
Duration:
3 Days
Classroom
Virtual Classroom
Online
“Real teams don’t emerge unless individuals on them take risks involving conflict, trust, interdependence and hard work.” Katzenbach and Smith A high-performance team can be defined as a group of peop...
ITIL® 4 Specialist: Create, Deliver and Support
Level:
Expert |
Duration:
3 Days
Classroom
Virtual Classroom
Online
This course is part of the ITIL Practice Manager or ITIL Managing Professional pathway. For more detailed information on the ITIL Master Pathway, please navigate to the bottom of this page....
ITIL® 4 Specialist: Drive Stakeholder Value
Level:
Expert |
Duration:
3 Days
Classroom
Virtual Classroom
Online
This course is part of the ITIL Managing Professional pathway. For more detailed information on the ITIL Master Pathway, please navigate to the bottom of this page. The ITIL 4 Specialist Dr...
ITIL® 4 Strategist: Direct, Plan and Improve
Level:
Expert |
Duration:
3 Days
Classroom
Virtual Classroom
Online
This course is part of the ITIL Managing Professional or ITIL Strategic Leader pathway. For more detailed information on the ITIL Master Pathway, please navigate to the bottom of this page....
Skills Hack - Fierce Conversations
Level:
Fundamentals |
Duration:
3 Days
Classroom
Virtual Classroom
Online
“Sometimes the most important conversations are the most difficult to engage in.” Jeanne Phillips, American columnist As a manager or leader, you have to be able to confront tough and diff...
Skills Hack - Conquering Emotional Intelligence
Level:
Fundamentals |
Duration:
3 Days
Classroom
Virtual Classroom
Online
“In a very real sense we have two minds, one that thinks and one that feels” Daniel Goleman Author of Emotional Intelligence: Why It Can Matter More Than IQ Emotional intelligence is the k...
Skills Hack - Positive Conversations
Level:
Fundamentals |
Duration:
3 Days
Classroom
Virtual Classroom
Online
“Speak in such a way that others want to listen to you. Listen in such a way that others want to speak to you” Anonymous A key role for any manager is to be able to give feedback in an eff...
Skills Hack - Customer Experience
Level:
Fundamentals |
Duration:
3 Days
Classroom
Virtual Classroom
Online
“Every single interaction, the most minute details of the interaction you have with your customer, are an opportunity for you to create something remarkable.” Joey Coleman, Experience This! Host and C...
Skills Hack - Focusing on Feedback
Level:
Intermediate |
Duration:
3 Days
Classroom
Virtual Classroom
Online
“Feedback is the breakfast of champions.” Ken Blanchard - American author Feedback is an essential skill and likely to be used every day. People need feedback if they are to learn. If feedba...
SDI™ Service Desk Analyst - SDA
Level:
Intermediate |
Duration:
3 Days
Classroom
Virtual Classroom
Online
Excellent Service Desk support is vital to ensure a company consistently delivers the required IT service levels. The responsibilities of the support analyst are many and they evolve constan...
ILM Level 5 Award in Leadership and Management
Level:
Intermediate |
Duration:
6 Days
Classroom
Virtual Classroom
Online
Please note if you started your ILM level 5 before January 2024, see here for the relevant information. Why invest in the ILM level 5 qualification? As a learner, you will be a time poor...
Coaching for Results
Level:
Intermediate |
Duration:
2 Days
Classroom
Virtual Classroom
Online
The digital era is marked by rapid and constant changes in the business landscape, driven by extracting value from digital technology. Roles, responsibilities, and job descriptions are const...
Communicate Effectively
Level:
Fundamentals |
Duration:
2 Days
Classroom
Virtual Classroom
Online
In the era of digital technology, the significance of effective communication has become more pronounced and valuable. Our QA point of view is that technology poses new challenges to communi...
Leading Successful Change
Level:
Intermediate |
Duration:
1 Day
Classroom
Virtual Classroom
Online
The digital age is characterised by the rapid pace and volume of change along with uncertainty, fragility, and complexity. Most people now operate with wider roles (which may include functio...
Communicating in a Technical Environment
Level:
Intermediate |
Duration:
1 Day
Classroom
Virtual Classroom
Online
The specialised content of this course will allow delegates to return to work with a set of tools that can be applied immediately and effectively to noticeably improve their communication st...
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