Recognize and manage differences between you and nontechnical professionals
Deliver clear messages to non-technical professionals
Apply verbal and nonverbal techniques to build shared understanding
Strategically apply a communication system to enhance relationships and achieve performance goals
Develop active listening skills that promote better work relationships
Get your points across in diverse communication contexts
Use influencing skills to complete projects faster and grow your reputation
Be able to productively manage conflict
Whether you’re an IT professional, engineer, scientist, or researcher, communicating with others—both technical and nontechnical professionals—is an essential part of the job. This seminar will give you the interpersonal and communication tools you need to ensure mutual clarity and understanding when dealing with others, so you can maximize all your business interactions and achieve your critical goals.
To achieve success, technical professionals must have strong and flexible interpersonal and communication skills in addition to their technical abilities.
All technical and IT professionals who need to develop the interpersonal and communication skills necessary to effectively convey their knowledge to those around them.
Whether you’re an IT professional, engineer, scientist, or researcher, communicating with others—both technical and nontechnical professionals—is an essential part of the job. This seminar will give you the interpersonal and communication tools you need to ensure mutual clarity and understanding when dealing with others, so you can maximize all your business interactions and achieve your critical goals.
Identifying Differences Between Technical and Nontechnical Professionals
Recognizing the differences in communication needs/expectations of technical vs. nontechnical professionals
Understanding the impact of generational characteristics on communication within and outside of technical areas
Analyzing your own work situation based on communication needs and expectations
Interpersonal Strategies to Help You Get Your Points Across in Diverse Circumstances
Distinguishing communication style preferences to better understand and influence others
Determining your personal communication styles with the DiSC® profile
Identifying the strengths and limitations of your DiSC® profile
Using behavioral clues to determine others’ personal styles
Describing how to more effectively work with other styles
Strategically Applying a Communication System to Enhance Relationships
Differentiating between verbal and nonverbal communications
Assessing your own nonverbal traits and developing an improvement plan
Identifying criteria for establishing trust and building credibility
Using a communication model to conduct more effective conversations
Developing Active Listening Skills to Promote Better Work Relationships
Recognizing the role of listening in effective communications
Knowing when and how to acknowledge emotions and ideas
Applying effective listening techniques to own work situations
Communication Strategies to Help You Achieve Your Goals
Determining when to use open and closed-ended questions
Demonstrating and applying the effective use of informing, directing and criticizing
Productively Managing Conflict
Using and applying the AEIOU model to assertively build shared expectations
Determining your own conflict style using the Thomas-Kilmann Conflict Mode Instrument
Developing an action plan to apply these techniques to your own work situations
Join our public courses in our United Kingdom facilities. Private class trainings will be organized at the location of your preference, according to your schedule.