Create agents in Microsoft Copilot Studio - Applied Skills Workshop Training in United Kingdom

This 1-day applied skills workshop teaches you how to create intelligent AI agents using Microsoft Copilot Studio. You’ll practice hands-on by building your own agent and exploring advanced integrations with Power Automate and Dataverse for Teams.

Participants should be familiar with Microsoft Copilot Studio and have basic knowledge of Microsoft 365 and Power Platform environments.

By completing this course, participants will:

• Learn how to create and deploy agents using Microsoft Copilot Studio.

• Manage topics — create, branch, and handle fallback topics effectively.

• Work with entities and variables to build dynamic conversational flows.

• Enhance agent functionality through Power Automate integration and analytics.

• Develop and publish intelligent agents using Dataverse for Teams.

Build an Initial Agent with Microsoft Copilot Studio

• Introduction to agent creation

• Conversational builder and Generative Answers

• Deployment and testing process

Manage Topics in Copilot Studio

• Trigger phrases, branching, and fallback topics

• Creating topics for support and customer scenarios

Work with Entities and Variables

• Define and use custom entities

• Reuse variables across topics

• Create adaptive conversation flows

Enhance Agents with Power Automate and Omnichannel

• Add automated actions via Power Automate

• Transfer conversations to Omnichannel for Customer Service

• Analyze agent performance metrics

Create Agents with Dataverse for Teams

• Build and connect to Dataverse data

• Add inputs, conditions, and variables

• Publish and share your intelligent agent

Guided Project – AI Agent Creation in Practice

• Hands-on GPT-3-based topic and response generation

• Conversation Booster setup

• Real-world implementation exercises