Advanced Lean Techniques & Understanding Customers Training in Hong Kong

  • Learn via: Classroom
  • Duration: 2 Days
  • Level: Expert
  • Price: From €1,235+VAT
We can host this training at your preferred location. Contact us!

Master next level Lean Six Sigma tools.

Take your toolbox skillset further and develop your ability to use a wide range of advanced lean tools and techniques - both within the context of an improvement project or in Lean deployment. With this extended range of techniques, you will be able to better understand your customer and the value your processes provide.

Delegates must already hold a Lean Six Sigma Green Belt or Lean Practitioner certification

As a result of attending this course delegates will be able to:

  • Identify opportunities to apply broader approaches for improvement across their organisational business system
  • Deepen their understanding and application of the lean thinking principles
  • Enhance their business’ approach to understanding customer requirements through surveys and journey mapping
  • Deepen their understanding of value from the perspective of the customer to develop new theories for product, service and process improvement

Advanced Lean Techniques

  • Requirements for the effective use of advanced Lean Six Sigma Techniques
  • Lean thinking
  • Leader standard work
  • Kata thinking
  • The visual performance management system
  • Set-up reduction (SMED)
  • Total Productive Maintenance

Understanding Customers

  • Lean Six Sigma in a service environment
  • Service failure demand
  • Customer-supplier quality perceptions
  • The customer-focused organisation and knowing your customer
  • Understanding the customer journey
  • Assessing customer satisfaction
  • Customer surveys & the survey process


Contact us for more detail about our trainings and for all other enquiries!

Upcoming Trainings

Join our public courses in our Hong Kong facilities. Private class trainings will be organized at the location of your preference, according to your schedule.

Classroom / Virtual Classroom
24 August 2024
Hong Kong, Kowloon, Tsuen Wan
2 Days
Classroom / Virtual Classroom
26 August 2024
Hong Kong, Kowloon, Tsuen Wan
2 Days
Classroom / Virtual Classroom
26 August 2024
Hong Kong, Kowloon, Tsuen Wan
2 Days
Classroom / Virtual Classroom
25 August 2024
Hong Kong, Kowloon, Tsuen Wan
2 Days
Classroom / Virtual Classroom
02 September 2024
Hong Kong, Kowloon, Tsuen Wan
2 Days
Classroom / Virtual Classroom
03 September 2024
Hong Kong, Kowloon, Tsuen Wan
2 Days
Classroom / Virtual Classroom
02 October 2024
Hong Kong, Kowloon, Tsuen Wan
2 Days
Classroom / Virtual Classroom
10 October 2024
Hong Kong, Kowloon, Tsuen Wan
2 Days
Advanced Lean Techniques & Understanding Customers Training Course in Hong Kong

Hong Kong is officially known as the Hong Kong Special Administrative Region of the People's Republic of China (HKSAR) and is a city and special administrative region of China on the eastern Pearl River Delta in South China. Hong Kong is one of the most densely populated places in the world, with over 7.5 million population. The official languages of the HKSAR are Chinese and English. Hong Kong is a highly developed territory and ranks fourth on the United Nations Human Development Index and the residents of Hong Kong have the highest life expectancies in the world.

The best time to visit Hong Kong is from September to December, since the temperatures, averaging between 19 to 28 degree Celsius. During this outdoor activities-friendly travelling season, you can take a walk along Victoria Harbour, visit the islands of Lantau, Lamma and Cheung Chau and participate in the Mid-Autumn Festival. Top choices of the tourists to visit in Hong Kong are Big Buddha statue, Wong Tai Sin Temple, Repulse Bay and the Beaches and Hong Kong Disneyland.

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