We can host this training at your preferred location. Contact us!

Master next level Lean Six Sigma tools.

Take your toolbox skillset further and develop your ability to use a wide range of advanced lean tools and techniques - both within the context of an improvement project or in Lean deployment. With this extended range of techniques, you will be able to better understand your customer and the value your processes provide.

Delegates must already hold a Lean Six Sigma Green Belt or Lean Practitioner certification

As a result of attending this course delegates will be able to:

Identify opportunities to apply broader approaches for improvement across their organisational business system
Deepen their understanding and application of the lean thinking principles
Enhance their business’ approach to understanding customer requirements through surveys and journey mapping
Deepen their understanding of value from the perspective of the customer to develop new theories for product, service and process improvement

Advanced Lean Techniques

Requirements for the effective use of advanced Lean Six Sigma Techniques
Lean thinking
Leader standard work
Kata thinking
The visual performance management system
Set-up reduction (SMED)
Total Productive Maintenance

Understanding Customers

Lean Six Sigma in a service environment
Service failure demand
Customer-supplier quality perceptions
The customer-focused organisation and knowing your customer
Understanding the customer journey
Assessing customer satisfaction
Customer surveys & the survey process

Why have you chosen us?

I have attended a training from Bilginc IT Academy before and I was satisfied.

I have attended a training from a different provider and it was not helpful.

Other

How many employees do you have in your IT department?

0 – 50

50 – 250

250 – 1000

1000+

Upcoming Trainings

Join our public courses in our Hong Kong facilities. Private class trainings will be organized at the location of your preference, according to your schedule.

01 January 2025 (2 Days)
Hong Kong, Kowloon, Tsuen Wan
Classroom / Virtual Classroom

07 February 2025 (2 Days)
Hong Kong, Kowloon, Tsuen Wan
Classroom / Virtual Classroom

20 February 2025 (2 Days)
Hong Kong, Kowloon, Tsuen Wan
Classroom / Virtual Classroom

07 February 2025 (2 Days)
Hong Kong, Kowloon, Tsuen Wan
Classroom / Virtual Classroom

06 March 2025 (2 Days)
Hong Kong, Kowloon, Tsuen Wan
Classroom / Virtual Classroom

11 March 2025 (2 Days)
Hong Kong, Kowloon, Tsuen Wan
Classroom / Virtual Classroom

12 March 2025 (2 Days)
Hong Kong, Kowloon, Tsuen Wan
Classroom / Virtual Classroom

Advanced Lean Techniques & Understanding Customers Training Course in Hong Kong

Hong Kong is officially known as the Hong Kong Special Administrative Region of the People's Republic of China (HKSAR) and is a city and special administrative region of China on the eastern Pearl River Delta in South China. Hong Kong is one of the most densely populated places in the world, with over 7.5 million population. The official languages of the HKSAR are Chinese and English. Hong Kong is a highly developed territory and ranks fourth on the United Nations Human Development Index and the residents of Hong Kong have the highest life expectancies in the world.

The best time to visit Hong Kong is from September to December, since the temperatures, averaging between 19 to 28 degree Celsius. During this outdoor activities-friendly travelling season, you can take a walk along Victoria Harbour, visit the islands of Lantau, Lamma and Cheung Chau and participate in the Mid-Autumn Festival. Top choices of the tourists to visit in Hong Kong are Big Buddha statue, Wong Tai Sin Temple, Repulse Bay and the Beaches and Hong Kong Disneyland.

Explore our diverse range of IT courses, encompassing programming, software development, cyber security, data science, business skills, and Agile/Scrum. Wherever you are in Hong Kong, our seasoned instructors will bring practical training and expert knowledge to your preferred training venue.

Advanced Lean Techniques & Understanding Customers Training in Hong Kong

Prerequisites

What You Will Learn

Outline

Upcoming Trainings