- Change Principles (5%)
- Describe the business change lifecycle
- Describe drivers of change
- Describe risk appetite and risk categories
- Aligning Change With the Business (20%)
- Describe techniques to analyse the external environment
- Describe techniques to analyse the internal environment
- Describe the components and purpose of a SWOT analysis.
- Describe the cultural web framework for analysing organisational culture.
- Describe organisational performance measurement techniques
- Describe the components of an organisation’s enterprise architecture
- Describe ethical considerations of digital change
- Identifying Change (27.5%)
- State the purpose, advantages and disadvantages of qualitative and quantitative investigation techniques
- Describe techniques used to record business situations.
- Identify stakeholder categories using the stakeholder wheel
- Describe the use of the power/interest grid to analyse and manage stakeholders.
- Describe business process modelling
- Describe customer journey mapping.
- Explain the use of POPIT™ in the gap analysis process.
- Explain the process for developing options.
- Describe the three main areas for evaluating the feasibility of options.
- Describe the fundamental differences in identifying change in Agile environments.
- Describe the design thinking approach to generating options and designing solutions.
- Change Requirements (12.5%)
- Describe the process of establishing change requirements.
- Identify the key roles and responsibilities in establishing requirements.
- Identify the different types of requirement.
- Describe the principles of user-centred design.
- Identify the four design principles of Web Content Accessibility Guidelines (WCAG).
- Describe configuration management and change control
- The Business Case (7.5%)
- Describe the structure and content of a business case
- Describe the payback investment appraisal technique
- Describe business case development within an Agile environment
- Design and Development (10%)
- Describe linear and incremental development lifecycles.
- Describe the Agile development lifecycle
- Describe the four overarching values of the Agile Manifesto
- Describe techniques involved in business acceptance testing
- Change Implementation (10%)
- Describe the CPPOLDAT framework for assessing an organisation’s readiness for change.
- Describe strategies used for implementing the identified solution
- Identify stages of the human response to change.
- Describe techniques used to gather feedback after implementation
- Benefits Management (7.5%)
- Identify typical examples of benefits
- Describe the elements of a benefits plan.
- Describe the purpose and processes of a benefits review
The Examination Format
This award is assessed by completing an invigilated online exam that candidates will only be able to access at the date and time they are registered to attend.
Type: 40 Question Multiple Choice
Duration: 1 hour
Supervised/Invigilated: Yes
Open Book: No
Pass Mark: 26/40 (65%)
Distinction Mark: None
Delivery: Online and Post-course
Related Certifications
This course forms part of the BCS International Diploma in Business Analysis.
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