C4H510 - SAP Service Cloud Training in Hong Kong

  • Learn via: Classroom
  • Duration: 2 Days
  • Price: Please contact for booking options


Course based on software release:
  • SAP Cloud for Customer 2311
Read more +
We can host this training at your preferred location.

Prerequisites

Essential

  • CRM/Service domain knowledge ^

Recommended

  • SAP Cloud for Customer functional experience 
Read more +

Who Should Attend

  • Application Consultant 
  • Business Analyst 
  • Business Process Architect 
  • Business Process Owner / Team Lead / Power User 
  • Enterprise Architect 
  • Industry Specialist 
  • Program / Project Manager 
  • Solution Architect 
  • System Administrator 
  • Trainer 
  • User 
Read more +

What You Will Learn

  • This course will prepare you to:
    • Translate customer business needs to best practice business scenarios in SAP Service Cloud 
    • Set up and configure the solution to manage SAP Service Cloud business processes 
    • Describe the integration scenarios available with SAP Service Cloud 
    • Demonstrate SAP Service Cloud reporting capabilities 
    • Describe integration scenarios of SAP Service Cloud with SAP Commerce Cloud 
    • Explain the different communication channels that are supported in SAP Service Cloud 
    • Explain and set up Service Levels, Categories and Work Distributions 
    • Understand knowledge base functionality in Service Tickets 
    • Explain and set up Registered Products and Installed Bases 
    • Explain and set up Warranty Management and maintenance plan in Tickets 
    • Explain and maintain the role of Time Recording in Tickets 
    • Understand Service Contracts in SAP Service Cloud 
    • Configure and Explain Visit planning in Tickets 
    • Explain Response templates and its determination in Tickets 
    • Explain SAP Service Cloud integration with ERP 
    • Explain SAP Service Cloud Integration with FSM 
    • Explain SAP Service Cloud Integration with SAP Commerce Cloud 
Read more +

Outline

  • Introduction to SAP Service Cloud 
    • Describing the Functional Capabilities of SAP Service Cloud 
  • Communication Channels 
    • Explaining the Different Communication Channels that are Supported in SAP Service Cloud 
  • Explaining Live Activity Center and Agent Desktop Add on 
    • Service Levels, Categories and Work Distribution 
  • Explaining Service Levels, Categories and Work Distributions 
  • Knowledge Base 
    • Understanding Knowledge Base Functionality in Service Tickets 
  • Registered Products and Installed Base 
    • Explaining Registered Products and Installed Bases 
  • Warranty Management 
    • Explaining Warranty Management in Tickets 
  • Maintenance Plans 
    • Explaining Maintenance Plans in Tickets 
  • Time Recording 
    • Explaining the Role of Time Recording in Tickets 
  • Contracts 
    • Understanding Service Contracts in SAP Service Cloud 
  • Templates and Reporting 
    • Explaining Response Templates and Their Determination in Tickets 
  • Ticket Hierarchy 
    • Understanding Ticket Linking in SAP Service Cloud 
  • Integration SAP Service Cloud 
    • Explaining SAP Cloud for Customer Work Ticket Integration with SAP S/4HANA (ERP, ECC) 
  • Explaining Integration SAP Service Cloud with FSM (Field Service Management) 
  • Explaining the Integration Capabilities of SAP Commerce Cloud with SAP Service Cloud 
Read more +


Contact us for more detail about our trainings and for all other enquiries!

Avaible Training Dates

Join our public courses in our Hong Kong facilities. Private class trainings will be organized at the location of your preference, according to your schedule.

23 February 2025 (2 Days)
Hong Kong, Kowloon, Tsuen Wan
Classroom / Virtual Classroom
24 February 2025 (2 Days)
Hong Kong, Kowloon, Tsuen Wan
Classroom / Virtual Classroom
24 March 2025 (2 Days)
Hong Kong, Kowloon, Tsuen Wan
Classroom / Virtual Classroom
19 April 2025 (2 Days)
Hong Kong, Kowloon, Tsuen Wan
Classroom / Virtual Classroom
23 April 2025 (2 Days)
Hong Kong, Kowloon, Tsuen Wan
Classroom / Virtual Classroom
22 June 2025 (2 Days)
Hong Kong, Kowloon, Tsuen Wan
Classroom / Virtual Classroom
04 July 2025 (2 Days)
Hong Kong, Kowloon, Tsuen Wan
Classroom / Virtual Classroom
15 July 2025 (2 Days)
Hong Kong, Kowloon, Tsuen Wan
Classroom / Virtual Classroom
C4H510 - SAP Service Cloud Training Course in Hong Kong

Hong Kong is officially known as the Hong Kong Special Administrative Region of the People's Republic of China (HKSAR) and is a city and special administrative region of China on the eastern Pearl River Delta in South China. Hong Kong is one of the most densely populated places in the world, with over 7.5 million population. The official languages of the HKSAR are Chinese and English. Hong Kong is a highly developed territory and ranks fourth on the United Nations Human Development Index and the residents of Hong Kong have the highest life expectancies in the world.

The best time to visit Hong Kong is from September to December, since the temperatures, averaging between 19 to 28 degree Celsius. During this outdoor activities-friendly travelling season, you can take a walk along Victoria Harbour, visit the islands of Lantau, Lamma and Cheung Chau and participate in the Mid-Autumn Festival. Top choices of the tourists to visit in Hong Kong are Big Buddha statue, Wong Tai Sin Temple, Repulse Bay and the Beaches and Hong Kong Disneyland.

Explore our diverse range of IT courses, encompassing programming, software development, cyber security, data science, business skills, and Agile/Scrum. Wherever you are in Hong Kong, our seasoned instructors will bring practical training and expert knowledge to your preferred training venue.
By using this website you agree to let us use cookies. For further information about our use of cookies, check out our Cookie Policy.