Learn to support end-users accessing virtual apps and desktops as part of a Citrix solution. In this course, you will learn to use Citrix Director to interact with user sessions and to capture information for solving issues or escalating to the administration team. Gain foundational knowledge about the Citrix Virtual Apps and Desktops technology and an understanding of how components interact. You will learn about each component focusing on common user related issues that may arise, and how to apply a methodical approach to solve them using real world scenarios. By the end of the course, you will be able to solve or escalate end-user issues appropriately
This course is currently based on Citrix Virtual Apps and Desktops 7.15 LTSR components
Built for experienced IT Professionals familiar with Citrix Virtual Apps and Desktops 7 in an on-premises environment moving to the Citrix Cloud and deploying their Citrix Virtual Apps and Desktops workloads on Microsoft Azure.
In order for you to be able to fully complete your labs it is required for learners to have a valid email account and a mobile phone on which you can install an authenticator app on in order to activate Multifactor Authentication. please note, you will not be asked to submit to QA your email address and your email address will be used for no other purpose than activation of the Multifactor Authentication.
Citrix course materials are only available to delegates in e-courseware format. Delegates will be provided with instructions on how to access their e-courseware on day one of the event. Those delegates who are attending via either virtual or extended classroom will be required to provide either three monitors (to view courseware, labs and instructor demos simultaneously) or two monitors and a mobile device.
Technical Prerequisites
This course requires little to no previous experience with the 7 version of the platform; however, Citrix recommends completing the free Citrix Virtual Apps and Desktops Introduction bundle at training.citrix.com.
Module 1: Fundamental Architecture for the Help Desk Role
Module 2: Citrix Director
Module 3: End User Access
Module 4: Citrix Receiver
Module 5: User Sessions
Module 6: Printing with User Sessions
Module 7: Support
Join our public courses in our Hong Kong facilities. Private class trainings will be organized at the location of your preference, according to your schedule.