Implementing Cisco Collaboration Applications Training in Hong Kong

  • Learn via: Classroom / Virtual Classroom / Online
  • Duration: 5 Days
  • Level: Intermediate
  • Price: From €4,524+VAT
We can host this training at your preferred location. Contact us!

The Implementing Cisco Collaboration Applications (CLICA) v1.0 course provides you with the knowledge and skills to streamline communication protocol, strengthen compliance measures, and enhance your communication systems and devices with knowledge about Single Sign-On (SSO), Cisco® Unified IM & Presence, Cisco Unity® Connection and Cisco Unity Express, and Application clients. Through a combination of lessons and hands-on training, you acquire the skills to maximize the agility of robust management systems. This course will prepare you for 300-810 Implementing Cisco Collaboration Applications (CLICA).

Who should attend

This course is designed primarily for network and software engineers who are interested in learning about automation and programmability and hold the following job roles:

  • Network architect
  • Network designer
  • Network engineer
  • Network manager
  • Network administrator

Before taking this course, you should have the following knowledge and skills:

  • Basic understanding of networking technologies
  • Basic understanding of voice and video
  • Cisco Unified Communications Manager experience including single site dial plan, single Public Switched Telephone Network (PSTN) gateway, and Session Initiation Protocol (SIP) trunks.

The following Cisco courses can help you gain the knowledge you need to prepare for this course:

  • Implementing and Operating Cisco Collaboration Core Technologies (CLCOR)
  • Understanding Cisco Collaboration Foundations (CLFNDU)

  • Configure Cisco Unity Connection integration
  • Configure and troubleshoot Cisco Unity Connection and Cisco Unity Connection call handlers
  • Configure and troubleshoot Cisco Unity Express
  • Describe SSO for Cisco Unified Communications applications
  • Describe how Cisco Jabber® and Cisco Unified Communications Manager IM and Presence are integrated with other Cisco or third-party applications
  • Customize the Cisco Unified Communications Manager IM and Presence and Cisco Jabber functionality
  • Configure and troubleshoot chat rooms and message archiving
  • Troubleshoot Cisco Jabber and Cisco Unified Communications Manager IM and Presence
  • Integrate Cisco Unified Attendant Console Advanced with Cisco Unified Communications Manager and Cisco Unified Communications Manager IM & Presence server
  • Configure call recording and monitoring

  • Configuring and Troubleshooting Cisco Unity Connection Integration
  • Configuring and Troubleshooting Cisco Unity Connection Call Handlers
  • Troubleshooting Cisco Unity Connection
  • Configuring and Troubleshooting Cisco Unity Express
  • Configuring Single Sign-On (SSO) for Cisco Unified Communications Applications
  • Integrating Cisco Unified Communications Manager IM and Presence and Cisco Jabber
  • Customizing Cisco Unified Communications Manager IM and Presence and Cisco Jabber Functionality
  • Configuring Cisco Unified Communications Manager IM and Presence Service Compliance and Message Archiving
  • Troubleshooting Cisco Unified Communications Manager IM and Presence Service
  • Integrating Cisco Unified Attendant Console Advanced
  • Implementing Call Recording and Monitoring

Lab Outline

  • Integrate and Set Up Cisco Unity Connection
  • Configure Cisco Unity Connection Call Handlers
  • Implement Toll Fraud Prevention
  • Troubleshoot Cisco Unity Connection Call Handlers
  • Troubleshoot Cisco Unity Connection
  • Configure Cisco Unity Express
  • Troubleshoot Cisco Unity Express
  • Configure Cisco Unified Communications Manager IM and Presence High Availability
  • Implement Cisco Jabber
  • Configure Centralized Cisco Unified Communications Manager IM and Presence
  • Configure Cisco Unified Communications Manager IM and Presence Service Functionality
  • Enable Message Archiving and Chat Rooms
  • Troubleshoot the Cisco Unified Communications IM and Presence Database Connection
  • Troubleshoot Cisco Unified Communications Manager IM and Presence High Availability
  • Troubleshoot Cisco Unified Communications Manager IM and Presence Service
  • Integrate Cisco Unified Attendant Console Advanced
  • Implement Call Recording and Monitoring Using a Switched Port Analyzer (SPAN)-based Solution
  • Implement Cisco Unified Communications Manager Call Recording and Monitoring


Contact us for more detail about our trainings and for all other enquiries!

Upcoming Trainings

Join our public courses in our Hong Kong facilities. Private class trainings will be organized at the location of your preference, according to your schedule.

Classroom / Virtual Classroom
26 November 2024
Hong Kong, Kowloon, Tsuen Wan
5 Days
Classroom / Virtual Classroom
27 November 2024
Hong Kong, Kowloon, Tsuen Wan
5 Days
Classroom / Virtual Classroom
26 November 2024
Hong Kong, Kowloon, Tsuen Wan
5 Days
Classroom / Virtual Classroom
27 November 2024
Hong Kong, Kowloon, Tsuen Wan
5 Days
Classroom / Virtual Classroom
07 February 2025
Hong Kong, Kowloon, Tsuen Wan
5 Days
Classroom / Virtual Classroom
11 February 2025
Hong Kong, Kowloon, Tsuen Wan
5 Days
Classroom / Virtual Classroom
15 February 2025
Hong Kong, Kowloon, Tsuen Wan
5 Days
Classroom / Virtual Classroom
17 February 2025
Hong Kong, Kowloon, Tsuen Wan
5 Days
Implementing Cisco Collaboration Applications Training Course in Hong Kong

Hong Kong is officially known as the Hong Kong Special Administrative Region of the People's Republic of China (HKSAR) and is a city and special administrative region of China on the eastern Pearl River Delta in South China. Hong Kong is one of the most densely populated places in the world, with over 7.5 million population. The official languages of the HKSAR are Chinese and English. Hong Kong is a highly developed territory and ranks fourth on the United Nations Human Development Index and the residents of Hong Kong have the highest life expectancies in the world.

The best time to visit Hong Kong is from September to December, since the temperatures, averaging between 19 to 28 degree Celsius. During this outdoor activities-friendly travelling season, you can take a walk along Victoria Harbour, visit the islands of Lantau, Lamma and Cheung Chau and participate in the Mid-Autumn Festival. Top choices of the tourists to visit in Hong Kong are Big Buddha statue, Wong Tai Sin Temple, Repulse Bay and the Beaches and Hong Kong Disneyland.

Explore our diverse range of IT courses, encompassing programming, software development, cyber security, data science, business skills, and Agile/Scrum. Wherever you are in Hong Kong, our seasoned instructors will bring practical training and expert knowledge to your preferred training venue.
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