ISO/IEC 20000-1 is an IT service management system (SMS) standard. It specifies service provider requirements to plan, establish, implement, operate, monitor, review, maintain and improve a SMS to fulfill agreed service requirements.

This course is designed to equip learners with the knowledge and skills to enable them to appreciate and understand the requirements of ISO/IEC 20000-1 in an organization. An experienced instructor explains the requirements, while hands-on exercises and take-home material provide the foundation upon which delegates can build their experience and develop their competence.

What You Will Learn

Upon completion of the training, delegates will be able to:

Describe the key processes required for an IT Service Management System (SMS).
Communicate the benefits of an ISO 20000 IT SMS
Communicate that it is possible to integrate an ISO 20000 compliant SMS with other management systems in the service provider's organization.
Adopt an integrated process approach and the PDCA methodology, enabling the service provider to align or fully integrate multiple management system standards.
Know what to do next in their organization

Outline

Service Management System (SMS) Requirements - An Introduction to ISO/IEC 20000-1:2011

Avaible Training Dates

Join our public courses in our Hong Kong facilities. Private class trainings will be organized at the location of your preference, according to your schedule.

17 March 2025 (2 Days)
Hong Kong, Kowloon, Tsuen Wan
Classroom / Virtual Classroom

€1,072 +VAT

20 March 2025 (2 Days)
Hong Kong, Kowloon, Tsuen Wan
Classroom / Virtual Classroom

€1,072 +VAT

15 April 2025 (2 Days)
Hong Kong, Kowloon, Tsuen Wan
Classroom / Virtual Classroom

€1,072 +VAT

19 April 2025 (2 Days)
Hong Kong, Kowloon, Tsuen Wan
Classroom / Virtual Classroom

€1,072 +VAT

08 June 2025 (2 Days)
Hong Kong, Kowloon, Tsuen Wan
Classroom / Virtual Classroom

€1,072 +VAT

09 June 2025 (2 Days)
Hong Kong, Kowloon, Tsuen Wan
Classroom / Virtual Classroom

€1,072 +VAT

12 June 2025 (2 Days)
Hong Kong, Kowloon, Tsuen Wan
Classroom / Virtual Classroom

€1,072 +VAT

15 June 2025 (2 Days)
Hong Kong, Kowloon, Tsuen Wan
Classroom / Virtual Classroom

€1,072 +VAT

ISO/IEC 20000-1:2018 Requirements Course Training Course in Hong Kong

Hong Kong is officially known as the Hong Kong Special Administrative Region of the People's Republic of China (HKSAR) and is a city and special administrative region of China on the eastern Pearl River Delta in South China. Hong Kong is one of the most densely populated places in the world, with over 7.5 million population. The official languages of the HKSAR are Chinese and English. Hong Kong is a highly developed territory and ranks fourth on the United Nations Human Development Index and the residents of Hong Kong have the highest life expectancies in the world.

The best time to visit Hong Kong is from September to December, since the temperatures, averaging between 19 to 28 degree Celsius. During this outdoor activities-friendly travelling season, you can take a walk along Victoria Harbour, visit the islands of Lantau, Lamma and Cheung Chau and participate in the Mid-Autumn Festival. Top choices of the tourists to visit in Hong Kong are Big Buddha statue, Wong Tai Sin Temple, Repulse Bay and the Beaches and Hong Kong Disneyland.

Explore our diverse range of IT courses, encompassing programming, software development, cyber security, data science, business skills, and Agile/Scrum. Wherever you are in Hong Kong, our seasoned instructors will bring practical training and expert knowledge to your preferred training venue.

ISO/IEC 20000-1:2018 Requirements Course Training in Hong Kong

What You Will Learn

Outline

Avaible Training Dates