ITIL® 4 Specialist: Create, Deliver and Support Training Course in Global

In this 3-day hands-on ITIL® 4 Specialist: Create, Deliver and Support Training in Global, you'll explore how to build, deliver, and support IT-enabled products and services in a structured, value-driven way.

Beyond the technical processes, you'll gain deep insight into team culture, collaboration, communication, innovation, and how to apply modern technologies like automation, AI, and continuous deployment to improve service quality.

Bilginç IT Academy is an officially Accredited Training Organisation (ATO) by PeopleCert, the global leader in professional certification and exam delivery.
As an authorized PeopleCert partner, we deliver accredited training and official certification exams for ITIL®, PRINCE2®, DevOps, and other PeopleCert-certified programs, ensuring our learners receive globally recognized credentials with the most up-to-date curriculum.

Visit our official PECB partner page here: Bilginç IT Academy – PeopleCert Official Partner

Important Information:
This course is an official program accredited by PeopleCert and is offered only together with the corresponding certification exam. The course fee includes the exam fee.
Participants can take the certification exam online through PeopleCert’s examination system and earn an internationally recognized certificate.
This practice is mandatory to ensure compliance with PeopleCert’s quality standards and accreditation guidelines.

We can organize this training at your preferred date and location. Contact Us!

Prerequisites

To attend this course, you must hold an ITIL® 4 or ITIL® v3 Foundation certificate.
This ensures all participants have the essential baseline knowledge to dive deeper into advanced service management practices.

Who Should Attend

Professionals managing IT service operations
Individuals involved in the full product/service lifecycle (development to support)
Teams responsible for performance, stability, and continual improvement
Anyone ensuring services meet defined quality levels

Training Outline

Quick Refresher: ITIL 4 Fundamentals

Core principles, value streams, service value system

Creating Value Through New Services

Designing and launching a new service using value stream mapping
Integration of service design, testing, release, and change practices

Supporting Existing Live Services

Structured models for live service support
Key support practices: incident, knowledge, SLAs, monitoring

Tools & Technologies

Leveraging automation, RPA, AI, ML, and AIOps
Applying CI/CD pipelines to improve speed and consistency

Sourcing & Supplier Management

Build vs. buy decisions
Comparing outsourcing models
Managing service integration with multiple vendors

Why Choose Us

Experience live, interactive learning from the comfort of your home or office with Bilginç IT Academy's Online Instructor-Led ITIL® 4 Specialist: Create, Deliver and Support Training in Global. Engage directly with expert trainers in a virtual environment that mirrors the energy and schedule of a physical classroom.

Live Sessions: Join scheduled classes with a live instructor and other delegates in real-time.
Interactive Experience: Engage in group activities, hands-on labs, and direct Q&A sessions with your trainer and peers.
Global Expert Trainers: Learn from a handpicked global pool of expert trainers with deep industry experience.
Proven Expertise: Benefit from over 30 years of quality training experience, equipping you with lasting skills for success.
Scalable Delivery: Accessible worldwide, including Global, with flexible scheduling to meet your professional needs.

Immerse yourself in our most sought-after learning style for ITIL® 4 Specialist: Create, Deliver and Support Training in Global. Our hand-picked classroom venues in Global offer an invaluable human touch, providing a focused and interactive environment for professional growth.

Highly Experienced Trainers: Boost your skills with trainers boasting 10-20+ years of real-world experience.
State-of-the-Art Venues: Learn in high-standard facilities designed to ensure a comfortable and distraction-free experience.
Small Class Sizes: Our limited class sizes foster meaningful discussions and a personalized learning journey.
Best Value: Achieve your certification with high-quality training and competitive pricing.

Streamline your organization's training requirements with Bilginç IT Academy’s Onsite ITIL® 4 Specialist: Create, Deliver and Support Training in Global. Experience expert-led learning at your own business premises, tailored to your corporate goals.

Tailored Learning Experience: Customize the training content to fit your unique business projects or specific technical needs.
Maximize Training Budget: Eliminate travel and accommodation costs, focusing your entire budget on the training itself.
Team Building Opportunity: Enhance team bonding and collaboration through shared learning experiences in your workspace.
Progress Monitoring: Track and evaluate your employees' progression and performance with relative ease and direct oversight.

Why have you chosen us?

I have attended a training from Bilginc IT Academy before and I was satisfied.

I have attended a training from a different provider and it was not helpful.

Other

How many employees do you have in your IT department?

0 – 50

50 – 250

250 – 1000

1000+

Frequently asked questions about ITIL® 4 Specialist: Create, Deliver and Support Training Course in Global (FAQ)

This module is important because organizations need more than theory to deliver reliable digital services. They need strong operating models, effective collaboration, and practical methods for service delivery and support. Create, Deliver and Support helps professionals connect ITIL concepts with day-to-day service operations and measurable business outcomes.

After completing this training, you can apply the concepts in service operations, support management, and service improvement initiatives. It also supports your progression in the ITIL qualification path and helps you build stronger expertise in managing end-to-end digital services. For many professionals, it becomes a practical foundation for leading service excellence initiatives.

Yes, this training is highly relevant for modern digital service teams because it focuses on practical service delivery, cross-functional collaboration, and continuous improvement. It supports organizations that want to improve service quality, responsiveness, and operational consistency in fast-changing digital environments.

The course typically covers service value streams, service performance, organizational structure, team capability, communication, employee satisfaction, continual improvement, and service delivery and support models. It focuses on how organizations can design and operate services in a way that is efficient, customer-focused, and aligned with business objectives.

This certification helps strengthen your profile for roles in IT service management, operations, support leadership, and service improvement. It shows that you understand how to organize teams, workflows, and practices to deliver effective digital services. For many professionals, it is a valuable step toward broader ITIL specialization and long-term career growth.

Participants learn how to create, deliver, and support services effectively across the service lifecycle. The course covers service design and development considerations, team culture, communication, value streams, workflow optimization, resource planning, and continual improvement. It also helps learners understand how different practices work together to deliver business value.

This training is ideal for IT service management professionals, service desk managers, support leaders, operations teams, process owners, and anyone involved in designing, delivering, or improving digital services. It is especially useful for professionals who want to strengthen their practical service management capabilities and move toward advanced ITIL roles.

ITIL® 4 Specialist: Create, Deliver and Support is an advanced ITIL module focused on how digital products and services are designed, delivered, and supported in modern organizations. It helps professionals understand how to improve service performance, strengthen value streams, and build service capabilities that support business goals.

Absolutely. We do not only host trainings at public centers; we can also conduct them directly at your premises across Global. We can customize the curriculum to meet your team's specific needs and organize the session at your preferred location and date within Global.

Yes, we prioritize location flexibility. We offer live-streaming (hybrid) support for most of our trainings, synchronized with the Global time zone. If you are unable to visit our location, you can join our physical classroom setting interactively via our digital platforms and participate in hands-on workshops remotely from anywhere in Global.

ITIL® 4 Specialist: Create, Deliver and Support Training in Global