Nonviolent Communication Techniques Training in Hong Kong

• Promote a nonviolent communication approach

• Improve verbal and non-verbal communication skills

• Enhance active listening and empathy

• Overcome communication barriers effectively

• Master constructive feedback techniques

• Manage challenging communication scenarios with compassion

• Clear, honest, and respectful communication

• Listening without judgment

• Calmly handling stressful interactions

• Developing team trust and communication culture

• Giving and receiving feedback constructively

• Using empathy as a tool for conflict resolution

1. Basics of Communication

• What is communication?

• Types: verbal, non-verbal, written

• Introduction to nonviolent communication

2. Principles of Effective Communication

• Clarity and authenticity

• Active listening and mirroring

• Empathy and understanding needs

• Respect and value-driven interaction

3. Verbal and Non-verbal Communication

• Tone, emphasis, word choice

• Body language, facial expressions, posture

• Eye contact and personal space

4. Barriers and Solutions in Communication

• Prejudices, labeling, criticism

• Defensive behavior and how to respond

• Managing distractions

5. Practicing Empathy and Listening

• What does it mean to truly listen?

• Building real empathy

• Listening without interruption or judgment

6. Giving & Receiving Feedback

• The nonviolent feedback model

• Observation – Feeling – Need – Request (OFNR)

• Handling feedback without defensiveness

7. Handling Difficult Communication Situations

• Conflict and anger management

• Negotiation and compromise techniques

• Compassionate conflict resolution