Let’s set the stage for two major characters:
ITIL: Wears a suit, obsessed with processes, loves structure and planning.
DevOps: Hoodie lover, thinks fast, breathes automation and agility.
Both want to make IT work smoothly and efficiently…
But their approaches are different!
Discover more:
| Scenario | Best Fit |
|---|---|
| Service desk processes, SLA management | ITIL |
| Continuous integration & software delivery | DevOps |
| Audits, compliance, risk control | ITIL |
| Automation, fast delivery, agility | DevOps |
Summary:
ITIL is perfect for running things in an orderly fashion
DevOps is ideal for building and deploying fast
9:00 AM – Server crash
ITIL: Incident ticket created, resolution time tracked
DevOps: Automated log analysis runs, rollback script launched
2:00 PM – New feature request
ITIL: Starts approval process
DevOps: CI/CD pipeline triggered with new branch
6:00 PM – Performance review
ITIL: SLA/KPI reports prepared
DevOps: Charts show deployment speed and error rates
The most effective IT teams combine ITIL and DevOps.
ITIL defines the rules and governance
DevOps speeds them up and automates execution
🔧 Example:
ITIL defines the change management process
DevOps integrates it into code and automates testing and deployment
| Role | Recommendation |
|---|---|
| Operations Manager | ITIL 4 Foundation |
| Software Developer | DevOps Fundamentals |
| Auditor / Compliance | ITIL |
| Startup CTO | DevOps |
| ITSM Consultant | Both ✅ |
ITIL 4 Foundation Training – Learn the fundamentals of service management
DevOps Fundamentals Training – Explore modern software delivery practices
“A Day in the Digital Office: Speed vs Process”
8:00 AM
Incident reported.
ITIL: "Incident management process initiated."
DevOps: "Latest code change detected in logs. Rollback script executed."
12:00 PM
New feature requested.
ITIL: “Fill out a change request form.”
DevOps: “Branch created, CI/CD pipeline triggered.”
6:00 PM
Daily report time.
ITIL: “No SLA breaches. 92% user satisfaction.”
DevOps: “4 deployments, 0 errors. Avg deployment time: 7 mins.”
Conclusion:
ITIL ensures order, DevOps accelerates the game.
Q1: Is ITIL too rigid?
No. ITIL is flexible and can be integrated with DevOps.
Q2: Does DevOps ignore security?
No. With DevSecOps, security becomes part of the delivery pipeline.
Q3: Do I have to choose one?
Absolutely not. Top-performing IT teams use both together!
Immerse yourself in the world of technology with our team of seasoned instructors and a diverse array of IT courses tailored for Malta’s tech enthusiasts. Our wide range of training courses is designed to match your unique educational objectives, whether you wish to attend lessons in Valletta or Sliema. Explore our extensive course selection, hone your skills, and unlock a world of exciting work opportunities by taking advantage of the ease of being able to enroll in our courses from any location in Malta. Our instructors, industry experts with a wealth of practical knowledge, are dedicated to providing you with exceptional training in programming, cybersecurity, data analytics, cloud computing, and more. Join our dynamic community, connect with fellow learners, and tap into the boundless opportunities of Malta’s thriving tech landscape. If you wish to start a new career path or advance in your present one, get in contact with us right away. With our wide range of online and in-person courses for IT and soft skill training, we are here to assist you.