Advanced Lean Techniques & Understanding Customers Training in Malta

  • Learn via: Classroom
  • Duration: 2 Days
  • Level: Expert
  • Price: From €1,235+VAT
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We can host this training at your preferred location. Contact us!

Master next level Lean Six Sigma tools.

Take your toolbox skillset further and develop your ability to use a wide range of advanced lean tools and techniques - both within the context of an improvement project or in Lean deployment. With this extended range of techniques, you will be able to better understand your customer and the value your processes provide.

Delegates must already hold a Lean Six Sigma Green Belt or Lean Practitioner certification

As a result of attending this course delegates will be able to:

  • Identify opportunities to apply broader approaches for improvement across their organisational business system
  • Deepen their understanding and application of the lean thinking principles
  • Enhance their business’ approach to understanding customer requirements through surveys and journey mapping
  • Deepen their understanding of value from the perspective of the customer to develop new theories for product, service and process improvement

Advanced Lean Techniques

  • Requirements for the effective use of advanced Lean Six Sigma Techniques
  • Lean thinking
  • Leader standard work
  • Kata thinking
  • The visual performance management system
  • Set-up reduction (SMED)
  • Total Productive Maintenance

Understanding Customers

  • Lean Six Sigma in a service environment
  • Service failure demand
  • Customer-supplier quality perceptions
  • The customer-focused organisation and knowing your customer
  • Understanding the customer journey
  • Assessing customer satisfaction
  • Customer surveys & the survey process
Contact us for more detail about our trainings and for all other enquiries!

Upcoming Trainings

Join our public courses in our Malta facilities. Private class trainings will be organized at the location of your preference, according to your schedule.

Classroom / Virtual Classroom
24 August 2024
Birkirkara, Qormi, Mosta
2 Days
Classroom / Virtual Classroom
26 August 2024
Birkirkara, Qormi, Mosta
2 Days
Classroom / Virtual Classroom
26 August 2024
Birkirkara, Qormi, Mosta
2 Days
Classroom / Virtual Classroom
25 August 2024
Birkirkara, Qormi, Mosta
2 Days
Classroom / Virtual Classroom
02 September 2024
Birkirkara, Qormi, Mosta
2 Days
Classroom / Virtual Classroom
03 September 2024
Birkirkara, Qormi, Mosta
2 Days
Classroom / Virtual Classroom
02 October 2024
Birkirkara, Qormi, Mosta
2 Days
Classroom / Virtual Classroom
10 October 2024
Birkirkara, Qormi, Mosta
2 Days
Advanced Lean Techniques & Understanding Customers Training Course in Malta

Officially known as the Republic of Malta, is an island country in the Mediterranean Sea, South of Sicily. While Malta being the world's tenth smallest country in area and fourth most densely populated sovereign country, the capital city of the island country is Valletta. Malta consists of three islands: Malta, Gozo, and Comino and Malta is the largest island among all. The official languages of Malta are Maltese and English and based on the data from 2019, the population is about 514,564.

Winter season in Malta is delightfully mild, with temperatures above 12 degrees, so it makes the Maltese Islands a perfect year-round destination. But tourists usually prefer traveling to Malta either in April, May or June. Since in those months, Malta is warm without being too hot. In the early Spring season, travelers may also enjoy the glorious wildflower season.

Enhance your IT skills with our comprehensive array of courses, spanning programming, software development, data science, and project management. Benefit from the convenience of choosing your preferred location in Malta as our experienced instructors deliver interactive training and real-world insights.

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