1. The Experience of Being a Manager
- How to get people to want to do what they’re supposed to do
- Specific challenges you face when motivating others
2. Values
- Values and their impact on work life
- How values can have productive and non-productive results
- Identify value conflicts in yourself and in others
3. Personal Styles
- Determine your own personal style profile
- Gain insight into the strengths and limitations of your profile
- Use behavioral clues to determine others’ personal styles
- How to work more effectively with other personal profiles
4. Motivation
- Employee motivation factors and their impact on behaviors and work settings
- How to tailor your motivational efforts to individual employees and different situations
Listening, Body Language, Giving Feedback, and Dealing with Difficult People - Use active listening to gain information and understand employees’ perspectives
- Effectively apply positive and corrective feedback
- Use appropriate values alignment when dealing with difficult employees
5. Conflict
- The dimensions of conflict resolution
- Identify your own preferred conflict-resolution styles for better conflict management
- Use different conflict resolution styles in different situations
6. Delegation
- Different delegation styles: How and when to use them
- Determine the appropriate delegation style for employees and situations
7. Understanding Organizational Culture and Subculture
- The impact of organizational culture and subculture and “cultural blinders”
- Explore the assumptions that impact your team’s thinking and actions
- Identify and build on the strengths of your team’s culture
8. Emotional Intelligence
- The components of emotional intelligence
- Gain an honest and accurate assessment of yourself
- Develop an improvement strategy
9. Ethical Leadership
- Identify your group’s values
- Your vision for ethical leadership
10. Action Planning
- Develop a specific plan for applying what you’ve learned back on the job
- Identify people who can support your action plans
