C4H510 - SAP Service Cloud Training in Malta

  • Learn via: Classroom
  • Duration: 2 Days
  • Price: Please contact for booking options


Course based on software release:
  • SAP Cloud for Customer 2311
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We can host this training at your preferred location.

Prerequisites

Essential

  • CRM/Service domain knowledge ^

Recommended

  • SAP Cloud for Customer functional experience 
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Who Should Attend

  • Application Consultant 
  • Business Analyst 
  • Business Process Architect 
  • Business Process Owner / Team Lead / Power User 
  • Enterprise Architect 
  • Industry Specialist 
  • Program / Project Manager 
  • Solution Architect 
  • System Administrator 
  • Trainer 
  • User 
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What You Will Learn

  • This course will prepare you to:
    • Translate customer business needs to best practice business scenarios in SAP Service Cloud 
    • Set up and configure the solution to manage SAP Service Cloud business processes 
    • Describe the integration scenarios available with SAP Service Cloud 
    • Demonstrate SAP Service Cloud reporting capabilities 
    • Describe integration scenarios of SAP Service Cloud with SAP Commerce Cloud 
    • Explain the different communication channels that are supported in SAP Service Cloud 
    • Explain and set up Service Levels, Categories and Work Distributions 
    • Understand knowledge base functionality in Service Tickets 
    • Explain and set up Registered Products and Installed Bases 
    • Explain and set up Warranty Management and maintenance plan in Tickets 
    • Explain and maintain the role of Time Recording in Tickets 
    • Understand Service Contracts in SAP Service Cloud 
    • Configure and Explain Visit planning in Tickets 
    • Explain Response templates and its determination in Tickets 
    • Explain SAP Service Cloud integration with ERP 
    • Explain SAP Service Cloud Integration with FSM 
    • Explain SAP Service Cloud Integration with SAP Commerce Cloud 
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Outline

  • Introduction to SAP Service Cloud 
    • Describing the Functional Capabilities of SAP Service Cloud 
  • Communication Channels 
    • Explaining the Different Communication Channels that are Supported in SAP Service Cloud 
  • Explaining Live Activity Center and Agent Desktop Add on 
    • Service Levels, Categories and Work Distribution 
  • Explaining Service Levels, Categories and Work Distributions 
  • Knowledge Base 
    • Understanding Knowledge Base Functionality in Service Tickets 
  • Registered Products and Installed Base 
    • Explaining Registered Products and Installed Bases 
  • Warranty Management 
    • Explaining Warranty Management in Tickets 
  • Maintenance Plans 
    • Explaining Maintenance Plans in Tickets 
  • Time Recording 
    • Explaining the Role of Time Recording in Tickets 
  • Contracts 
    • Understanding Service Contracts in SAP Service Cloud 
  • Templates and Reporting 
    • Explaining Response Templates and Their Determination in Tickets 
  • Ticket Hierarchy 
    • Understanding Ticket Linking in SAP Service Cloud 
  • Integration SAP Service Cloud 
    • Explaining SAP Cloud for Customer Work Ticket Integration with SAP S/4HANA (ERP, ECC) 
  • Explaining Integration SAP Service Cloud with FSM (Field Service Management) 
  • Explaining the Integration Capabilities of SAP Commerce Cloud with SAP Service Cloud 
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Contact us for more detail about our trainings and for all other enquiries!

Avaible Training Dates

Join our public courses in our Malta facilities. Private class trainings will be organized at the location of your preference, according to your schedule.

23 February 2025 (2 Days)
Birkirkara, Qormi, Mosta
Classroom / Virtual Classroom
24 February 2025 (2 Days)
Birkirkara, Qormi, Mosta
Classroom / Virtual Classroom
24 March 2025 (2 Days)
Birkirkara, Qormi, Mosta
Classroom / Virtual Classroom
19 April 2025 (2 Days)
Birkirkara, Qormi, Mosta
Classroom / Virtual Classroom
23 April 2025 (2 Days)
Birkirkara, Qormi, Mosta
Classroom / Virtual Classroom
22 June 2025 (2 Days)
Birkirkara, Qormi, Mosta
Classroom / Virtual Classroom
04 July 2025 (2 Days)
Birkirkara, Qormi, Mosta
Classroom / Virtual Classroom
15 July 2025 (2 Days)
Birkirkara, Qormi, Mosta
Classroom / Virtual Classroom
C4H510 - SAP Service Cloud Training Course in Malta

Officially known as the Republic of Malta, is an island country in the Mediterranean Sea, South of Sicily. While Malta being the world's tenth smallest country in area and fourth most densely populated sovereign country, the capital city of the island country is Valletta. Malta consists of three islands: Malta, Gozo, and Comino and Malta is the largest island among all. The official languages of Malta are Maltese and English and based on the data from 2019, the population is about 514,564.

Winter season in Malta is delightfully mild, with temperatures above 12 degrees, so it makes the Maltese Islands a perfect year-round destination. But tourists usually prefer traveling to Malta either in April, May or June. Since in those months, Malta is warm without being too hot. In the early Spring season, travelers may also enjoy the glorious wildflower season.

Enhance your IT skills with our comprehensive array of courses, spanning programming, software development, data science, and project management. Benefit from the convenience of choosing your preferred location in Malta as our experienced instructors deliver interactive training and real-world insights.
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