FSM100 - SAP Field Service Management Fundamentals Training in Malta

  • Learn via: Classroom
  • Duration: 3 Days
  • Price: Please contact for booking options


Course based on software release:
  • SAP Field Service Management 2211


Notes:
  • System Requirements:
    • Notebook with web browser (Chromium-based, e.g. Google Chrome).
    • IOS / Android mobile phones or tablets with the corresponding FSM mobile application installed.
  • To download the FSM mobile app for iOS, Android, and MS Windows, use your mobile device to access the respective app stores of Apple, Google, or Microsoft and search for ‘SAP Field Service Management". In addition, the Windows version of the app can be downloaded from the SAP Support page here.
  • For further details on systems requirements, please click here
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We can host this training at your preferred location.

Prerequisites

Essential

  • none

Recommended

  • none
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Who Should Attend

  • Application Consultant
  • Data Consultant / Manager
  • Development Consultant
  • Technology Consultant
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What You Will Learn

  • This course will prepare you to:
    • understand the full functionality of SAP Field Service Management solution web- and mobile applications.
    • understand standard product features.
    • perform configurations and customizations using the Field Service Management Administration Module.
    • present use case scenarios as an administrator, dispatcher, and field technician.
    • provide first level support to your client.
    • know where to get additional information, best practices and documentation.
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Outline

  • Unit 1: Introduction to SAP Field Service Management
    • How SAP Field Service Management fits into the overall landscape of SAP’s portfolio
    • Solution overview
    • SAP Field Service Management functionalities
  • Unit 2: Administration 1
    • Architecture
    • Main components of FSM
    • Account & user configuration
  • Unit 3: Master Data Management
    • Main business objects
    • Data object management
    • Data loader and data exporter
  • Unit 4: Planning & Dispatching
    • Service call lifecycle
    • Create and assign a service call
    • Release scenarios
    • Reservation types
    • Service Map
    • Using skills and filters
  • Unit 5: Mobile Field Service
    • Mobile service workflow
    • Create new assignment on mobile
    • Reserved materials.
    • Record effort, material, mileage, and expenses
    • Activity feedback
    • Checkout and group checkout
    • Considerations for synchronization and offline use
  • Unit 6: Smartforms
    • Smartform templates and designer
    • Elements
    • Smartforms in mobile application
  • Unit 7: Administration 2
    • Company settings
    • Service Workflow configuration
    • Screen Configuration
    • Custom translations
    • Data management & monitoring
  • Unit 8: Business Rules
    • Use cases
    • Business Rule Configuration
    • Validating and Executing a Business Rule
  • Unit 9: Analytics & reports
    • Business reports via Dashboards
    • Report template technologies
    • Generating reports
  • Unit 10: Crowd Workforce
    • Use cases
    • Partner Portal
    • Dispatching process for crowd workforce
  • Unit 11: Customer Self Service
    • Self-service functionality
    • Self Service portal and interactive chatbot
    • Set up, configuration and branding
  • Unit 12: Integration
    • Overview of supported integration scenarios
    • Main business objects supported per integration scenario
    • End to end process with integration points
  • Unit 13: Student Appendix – Learning Resources and Glossary
    • Links to useful SAP Field Service Management portals, help, documentation and enablement platforms
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Contact us for more detail about our trainings and for all other enquiries!

Avaible Training Dates

Join our public courses in our Malta facilities. Private class trainings will be organized at the location of your preference, according to your schedule.

08 April 2025 (3 Days)
Birkirkara, Qormi, Mosta
Classroom / Virtual Classroom
17 April 2025 (3 Days)
Birkirkara, Qormi, Mosta
Classroom / Virtual Classroom
19 April 2025 (3 Days)
Birkirkara, Qormi, Mosta
Classroom / Virtual Classroom
13 May 2025 (3 Days)
Birkirkara, Qormi, Mosta
Classroom / Virtual Classroom
16 May 2025 (3 Days)
Birkirkara, Qormi, Mosta
Classroom / Virtual Classroom
21 May 2025 (3 Days)
Birkirkara, Qormi, Mosta
Classroom / Virtual Classroom
08 June 2025 (3 Days)
Birkirkara, Qormi, Mosta
Classroom / Virtual Classroom
24 June 2025 (3 Days)
Birkirkara, Qormi, Mosta
Classroom / Virtual Classroom
FSM100 - SAP Field Service Management Fundamentals Training Course in Malta

Officially known as the Republic of Malta, is an island country in the Mediterranean Sea, South of Sicily. While Malta being the world's tenth smallest country in area and fourth most densely populated sovereign country, the capital city of the island country is Valletta. Malta consists of three islands: Malta, Gozo, and Comino and Malta is the largest island among all. The official languages of Malta are Maltese and English and based on the data from 2019, the population is about 514,564.

Winter season in Malta is delightfully mild, with temperatures above 12 degrees, so it makes the Maltese Islands a perfect year-round destination. But tourists usually prefer traveling to Malta either in April, May or June. Since in those months, Malta is warm without being too hot. In the early Spring season, travelers may also enjoy the glorious wildflower season.

Enhance your IT skills with our comprehensive array of courses, spanning programming, software development, data science, and project management. Benefit from the convenience of choosing your preferred location in Malta as our experienced instructors deliver interactive training and real-world insights.
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