ISO/IEC 20000-1 is an IT service management system (SMS) standard. It specifies service provider requirements to plan, establish, implement, operate, monitor, review, maintain and improve a SMS to fulfill agreed service requirements.

This course is designed to equip learners with the knowledge and skills to enable them to appreciate and understand the requirements of ISO/IEC 20000-1 in an organization. An experienced instructor explains the requirements, while hands-on exercises and take-home material provide the foundation upon which delegates can build their experience and develop their competence.

What You Will Learn

Upon completion of the training, delegates will be able to:

Describe the key processes required for an IT Service Management System (SMS).
Communicate the benefits of an ISO 20000 IT SMS
Communicate that it is possible to integrate an ISO 20000 compliant SMS with other management systems in the service provider's organization.
Adopt an integrated process approach and the PDCA methodology, enabling the service provider to align or fully integrate multiple management system standards.
Know what to do next in their organization

Outline

Service Management System (SMS) Requirements - An Introduction to ISO/IEC 20000-1:2011

Avaible Training Dates

Join our public courses in our Malta facilities. Private class trainings will be organized at the location of your preference, according to your schedule.

17 March 2025 (2 Days)
Birkirkara, Qormi, Mosta
Classroom / Virtual Classroom

€1,072 +VAT

20 March 2025 (2 Days)
Birkirkara, Qormi, Mosta
Classroom / Virtual Classroom

€1,072 +VAT

15 April 2025 (2 Days)
Birkirkara, Qormi, Mosta
Classroom / Virtual Classroom

€1,072 +VAT

19 April 2025 (2 Days)
Birkirkara, Qormi, Mosta
Classroom / Virtual Classroom

€1,072 +VAT

08 June 2025 (2 Days)
Birkirkara, Qormi, Mosta
Classroom / Virtual Classroom

€1,072 +VAT

09 June 2025 (2 Days)
Birkirkara, Qormi, Mosta
Classroom / Virtual Classroom

€1,072 +VAT

12 June 2025 (2 Days)
Birkirkara, Qormi, Mosta
Classroom / Virtual Classroom

€1,072 +VAT

15 June 2025 (2 Days)
Birkirkara, Qormi, Mosta
Classroom / Virtual Classroom

€1,072 +VAT

ISO/IEC 20000-1:2018 Requirements Course Training Course in Malta

Officially known as the Republic of Malta, is an island country in the Mediterranean Sea, South of Sicily. While Malta being the world's tenth smallest country in area and fourth most densely populated sovereign country, the capital city of the island country is Valletta. Malta consists of three islands: Malta, Gozo, and Comino and Malta is the largest island among all. The official languages of Malta are Maltese and English and based on the data from 2019, the population is about 514,564.

Winter season in Malta is delightfully mild, with temperatures above 12 degrees, so it makes the Maltese Islands a perfect year-round destination. But tourists usually prefer traveling to Malta either in April, May or June. Since in those months, Malta is warm without being too hot. In the early Spring season, travelers may also enjoy the glorious wildflower season.

Enhance your IT skills with our comprehensive array of courses, spanning programming, software development, data science, and project management. Benefit from the convenience of choosing your preferred location in Malta as our experienced instructors deliver interactive training and real-world insights.

ISO/IEC 20000-1:2018 Requirements Course Training in Malta

What You Will Learn

Outline

Avaible Training Dates