Advanced Lean Techniques & Understanding Customers Training in Nigeria

  • Learn via: Classroom
  • Duration: 2 Days
  • Level: Expert
  • Price: From €1,235+VAT
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We can host this training at your preferred location. Contact us!

Master next level Lean Six Sigma tools.

Take your toolbox skillset further and develop your ability to use a wide range of advanced lean tools and techniques - both within the context of an improvement project or in Lean deployment. With this extended range of techniques, you will be able to better understand your customer and the value your processes provide.

Delegates must already hold a Lean Six Sigma Green Belt or Lean Practitioner certification

As a result of attending this course delegates will be able to:

  • Identify opportunities to apply broader approaches for improvement across their organisational business system
  • Deepen their understanding and application of the lean thinking principles
  • Enhance their business’ approach to understanding customer requirements through surveys and journey mapping
  • Deepen their understanding of value from the perspective of the customer to develop new theories for product, service and process improvement

Advanced Lean Techniques

  • Requirements for the effective use of advanced Lean Six Sigma Techniques
  • Lean thinking
  • Leader standard work
  • Kata thinking
  • The visual performance management system
  • Set-up reduction (SMED)
  • Total Productive Maintenance

Understanding Customers

  • Lean Six Sigma in a service environment
  • Service failure demand
  • Customer-supplier quality perceptions
  • The customer-focused organisation and knowing your customer
  • Understanding the customer journey
  • Assessing customer satisfaction
  • Customer surveys & the survey process
Contact us for more detail about our trainings and for all other enquiries!

Upcoming Trainings

Join our public courses in our Nigeria facilities. Private class trainings will be organized at the location of your preference, according to your schedule.

Classroom / Virtual Classroom
24 August 2024
Lagos, Onitsha, Kano
2 Days
Classroom / Virtual Classroom
26 August 2024
Lagos, Onitsha, Kano
2 Days
Classroom / Virtual Classroom
26 August 2024
Lagos, Onitsha, Kano
2 Days
Classroom / Virtual Classroom
25 August 2024
Lagos, Onitsha, Kano
2 Days
Classroom / Virtual Classroom
02 September 2024
Lagos, Onitsha, Kano
2 Days
Classroom / Virtual Classroom
03 September 2024
Lagos, Onitsha, Kano
2 Days
Classroom / Virtual Classroom
02 October 2024
Lagos, Onitsha, Kano
2 Days
Classroom / Virtual Classroom
10 October 2024
Lagos, Onitsha, Kano
2 Days
Advanced Lean Techniques & Understanding Customers Training Course in Nigeria

Nigeria is located on the western coast of Africa. As the most populous country in Africa, Nigeria is a multinational union with more than 250 ethic groups. Even though the official language is English, there are over 520 native languages spoken in Nigeria. Their huge reserve of petroleum plays a crucial role in the Nigerian economy. While Abuja is the capital of Nigeria, its largest city is Lagos.

Nigeria is a member of the African Union and the British Commonwealth. Nigeria is named after the great Niger River and its national animal is an eagle. Nationals Parks are quite common in Nigeria and all of them are vast and breathtaking. Gashaka Gumti, Kainji Lake, Yankari and Okomu are the most popular national parks.

Broaden your IT expertise with our wide-ranging courses, covering programming, software development, business skills, data science, cybersecurity, cloud computing and virtualization. Count on our seasoned instructors to deliver immersive training and practical insights wherever you choose in Nigeria.

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