The Agile Service Management course is designed to help organizations transform how they design, deliver, and continuously improve services. In today’s fast-changing digital environment, agility is no longer optional—it is essential for meeting evolving customer expectations.

This course goes beyond traditional Agile for software development and focuses on applying Agile principles across service management processes. Participants learn how to optimise value streams, improve collaboration, and deliver customer-centric services that continuously evolve.

Through real-world scenarios, hands-on exercises, and immersive simulations, learners gain the skills needed to deliver faster, more reliable, and higher-quality services.

We can organize this training at your preferred date and location.

Prerequisites

There are no formal prerequisites for this course.

However, a basic understanding of:

Service management (ITSM)
IT operations
Digital service environments
Continuous improvement practices

can be beneficial.

Who Should Attend

This course is suitable for:

Service management and ITSM professionals
Scrum Masters and Agile practitioners
DevOps and platform engineers
Reliability (SRE) teams
Transformation leaders and improvement specialists
Service Value Owners and Agile Service Coaches

What You Will Learn

By the end of this course, participants will be able to:

Understand the importance of agility in service management
Combine Agile, Lean, and service management frameworks
Build collaborative and continuously improving teams
Apply Agile techniques to service processes and value streams
Create artefacts such as backlogs, user stories, and definitions of done
Use Agile events such as stand-ups, reviews, and retrospectives
Measure flow, performance, and reliability for continuous improvement

Training Outline

Mastering Modern Agility

Agile values and principles
Agile mindset in service environments

Making Service Processes Agile

Value stream mapping
Eliminating waste (Lean)
Iterative service design

Teams and Roles

Agile Service Coach
Service Value Owner
Cross-functional teams

Tools and Techniques

Backlogs and user stories
Estimation techniques
Flow tracking and visualisation

Flow and Reliability

Flow metrics
Timeboxing
SRE practices and error budgets
Performance optimisation

Practical Learning

Workshops
Simulations
Real-world scenarios

Why Choose Us

Experience Agile Service Management through Bilginç IT Academy's live and interactive virtual classroom environment. Join a Public course as an individual delegate or arrange a dedicated Private / In-house online training program exclusively for your organization.

Delivery Method: Online Instructor-Led
Participation Model: Public / Private (In-house)
Live and Interactive Training: Connect with your instructor in real time and actively participate through discussions, Q&A sessions, practical exercises, and group activities.
Flexible Participation: Join the training from your home, office, or any location with a suitable internet connection.
Expert Trainer Network: Learn from experienced trainers with strong industry backgrounds and practical field expertise.
Over 30 Years of Training Expertise: Benefit from Bilginç IT Academy's professional training experience since 1995.
Worldwide Access: Join our live virtual classrooms from anywhere in the world or arrange a dedicated online training program for your organization.

Experience Agile Service Management in a professional face-to-face classroom environment. Classroom Based training can be delivered as a Public course open to individual delegates or as a dedicated Private / In-house class exclusively for your organization.

Delivery Method: Classroom Based
Participation Model: Public / Private (In-house)
Face-to-Face Learning: Interact directly with your instructor and fellow delegates in an engaging classroom environment.
Experienced Trainers: Learn from specialists with extensive industry experience and practical real-world knowledge.
Professional Training Environment: Attend training in comfortable, well-equipped classrooms designed to support effective learning.
Practical Learning: Depending on the course, reinforce your knowledge through hands-on exercises, scenarios, case studies, and instructor-led activities.

Arrange Agile Service Management as a dedicated Onsite training program for your organization. Bilginç IT Academy trainers can deliver the training at your office or another location of your choice, with the program planned around your team's requirements and business objectives.

Delivery Method: Onsite
Participation Model: Private (In-house)
Training at Your Preferred Location: Organize the training at your company's office or another location selected by your organization.
Tailored Course Content: Adapt the training program to your projects, team structure, existing skill levels, and specific business requirements.
Team-Focused Learning: Develop your team around a shared knowledge base while strengthening internal collaboration and knowledge transfer.
Flexible Scheduling: Plan the training dates, location, and program according to your organization's operational requirements.
Worldwide Onsite Delivery: Bilginç IT Academy trainers can travel internationally to deliver dedicated training programs at your preferred location.

Why have you chosen us?

I have attended a training from Bilginc IT Academy before and I was satisfied.

I have attended a training from a different provider and it was not helpful.

Other

How many employees do you have in your IT department?

0 – 50

50 – 250

250 – 1000

1000+

Agile Service Management Training