C4H510 - SAP Service Cloud Training in Nigeria

  • Learn via: Classroom
  • Duration: 2 Days
  • Price: Please contact for booking options


Course based on software release:
  • SAP Cloud for Customer 2311
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We can host this training at your preferred location.

Prerequisites

Essential

  • CRM/Service domain knowledge ^

Recommended

  • SAP Cloud for Customer functional experience 
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Who Should Attend

  • Application Consultant 
  • Business Analyst 
  • Business Process Architect 
  • Business Process Owner / Team Lead / Power User 
  • Enterprise Architect 
  • Industry Specialist 
  • Program / Project Manager 
  • Solution Architect 
  • System Administrator 
  • Trainer 
  • User 
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What You Will Learn

  • This course will prepare you to:
    • Translate customer business needs to best practice business scenarios in SAP Service Cloud 
    • Set up and configure the solution to manage SAP Service Cloud business processes 
    • Describe the integration scenarios available with SAP Service Cloud 
    • Demonstrate SAP Service Cloud reporting capabilities 
    • Describe integration scenarios of SAP Service Cloud with SAP Commerce Cloud 
    • Explain the different communication channels that are supported in SAP Service Cloud 
    • Explain and set up Service Levels, Categories and Work Distributions 
    • Understand knowledge base functionality in Service Tickets 
    • Explain and set up Registered Products and Installed Bases 
    • Explain and set up Warranty Management and maintenance plan in Tickets 
    • Explain and maintain the role of Time Recording in Tickets 
    • Understand Service Contracts in SAP Service Cloud 
    • Configure and Explain Visit planning in Tickets 
    • Explain Response templates and its determination in Tickets 
    • Explain SAP Service Cloud integration with ERP 
    • Explain SAP Service Cloud Integration with FSM 
    • Explain SAP Service Cloud Integration with SAP Commerce Cloud 
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Outline

  • Introduction to SAP Service Cloud 
    • Describing the Functional Capabilities of SAP Service Cloud 
  • Communication Channels 
    • Explaining the Different Communication Channels that are Supported in SAP Service Cloud 
  • Explaining Live Activity Center and Agent Desktop Add on 
    • Service Levels, Categories and Work Distribution 
  • Explaining Service Levels, Categories and Work Distributions 
  • Knowledge Base 
    • Understanding Knowledge Base Functionality in Service Tickets 
  • Registered Products and Installed Base 
    • Explaining Registered Products and Installed Bases 
  • Warranty Management 
    • Explaining Warranty Management in Tickets 
  • Maintenance Plans 
    • Explaining Maintenance Plans in Tickets 
  • Time Recording 
    • Explaining the Role of Time Recording in Tickets 
  • Contracts 
    • Understanding Service Contracts in SAP Service Cloud 
  • Templates and Reporting 
    • Explaining Response Templates and Their Determination in Tickets 
  • Ticket Hierarchy 
    • Understanding Ticket Linking in SAP Service Cloud 
  • Integration SAP Service Cloud 
    • Explaining SAP Cloud for Customer Work Ticket Integration with SAP S/4HANA (ERP, ECC) 
  • Explaining Integration SAP Service Cloud with FSM (Field Service Management) 
  • Explaining the Integration Capabilities of SAP Commerce Cloud with SAP Service Cloud 
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Contact us for more detail about our trainings and for all other enquiries!

Avaible Training Dates

Join our public courses in our Nigeria facilities. Private class trainings will be organized at the location of your preference, according to your schedule.

23 February 2025 (2 Days)
Lagos, Onitsha, Kano
Classroom / Virtual Classroom
24 February 2025 (2 Days)
Lagos, Onitsha, Kano
Classroom / Virtual Classroom
24 March 2025 (2 Days)
Lagos, Onitsha, Kano
Classroom / Virtual Classroom
19 April 2025 (2 Days)
Lagos, Onitsha, Kano
Classroom / Virtual Classroom
23 April 2025 (2 Days)
Lagos, Onitsha, Kano
Classroom / Virtual Classroom
22 June 2025 (2 Days)
Lagos, Onitsha, Kano
Classroom / Virtual Classroom
04 July 2025 (2 Days)
Lagos, Onitsha, Kano
Classroom / Virtual Classroom
15 July 2025 (2 Days)
Lagos, Onitsha, Kano
Classroom / Virtual Classroom
C4H510 - SAP Service Cloud Training Course in Nigeria

Nigeria is located on the western coast of Africa. As the most populous country in Africa, Nigeria is a multinational union with more than 250 ethic groups. Even though the official language is English, there are over 520 native languages spoken in Nigeria. Their huge reserve of petroleum plays a crucial role in the Nigerian economy. While Abuja is the capital of Nigeria, its largest city is Lagos.

Nigeria is a member of the African Union and the British Commonwealth. Nigeria is named after the great Niger River and its national animal is an eagle. Nationals Parks are quite common in Nigeria and all of them are vast and breathtaking. Gashaka Gumti, Kainji Lake, Yankari and Okomu are the most popular national parks.

Broaden your IT expertise with our wide-ranging courses, covering programming, software development, business skills, data science, cybersecurity, cloud computing and virtualization. Count on our seasoned instructors to deliver immersive training and practical insights wherever you choose in Nigeria.

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