ITIL®4 Foundation - French Training in Nigeria

  • Learn via: Classroom
  • Duration: 3 Days
  • Price: From €3,243+VAT
New – Get certified in the global standard for IT Service Management by the leading provider of certified ITIL training and exams.

This course provides IT leaders, practitioners, support staff and staff interfacing with the organization’s digital and information systems functions with a practical understanding of the key concepts, common language, principles and practices that enables successful management of modern IT-enabled services. It also prepares delegates for the ITIL Foundation Certificate Examination. The course is based on the ITIL 4 best practice service value system featured in the latest 2019 guidelines.

Classroom students will take the ITIL 4 Foundation certification exam in class on the last day. Students in live, instructor-led virtual sessions, On-Demand, and Blended Live sessions will receive a voucher to schedule their exam via webcam proctor at their convenience.

What’s our secret to exam success? We’re so confident that our ITIL Experts can get you fully prepared for certification, we’ll refund your money if you don’t pass the exam, see our ITIL Guarantee for details.



Who Should Attend?

Anyone seeking ITIL Foundation certification and everyone interested in aligning IT with business, controlling or reducing IT costs, improving IT service quality, and balancing IT resources in the most effective manner. All IT professionals, IT project managers, IT managers, IT project or team members, coordinators, network operators, business process analysts, IT architects, consultants, systems integrators, help desk managers and staff, planners, managed service providers, outsourcers, application developers, and other IT-related positions.

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We can host this training at your preferred location.

Prerequisites

Familiarity with IT terminology and IT-related work experience are recommended.

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What You Will Learn

The course will help students to understand:

  • Key IT service management concepts
  • How ITIL guiding principles can help and organization to adopt and adapt service management
  • The 4 dimensions of service management
  • The purpose and components of the service value system
  • The activities of the service value chain and how the interconnect
  • Know the purpose of key ITIL practices
  • Preparation to sit the ITIL4 foundation examination
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Outline

  • IT Service Management definitions; Service, Utility, Warranty, Customer, User, Service management, Sponsor
  • Key concepts of value creation
  • Key concepts of service relationships; service offering; service provision; service consumption; service relationship management
  • The nature, use and interaction of 7 ITIL guiding principles; Focus on value; Start where you are; Progress iteratively with feedback; Collaborate and promote visibility; Think and work holistically; Keep it simple and practical; Optimize and automate
  • The 4 dimensions of service management; Organizations and people; Information and technology; Partners and suppliers; Value streams and processes
  • The ITIL service value system
  • The service value chain, its inputs and outputs, and its role in supporting value streams
  • Service value chain elements; Plan, Improve, Engage, Design & transition, Obtain / Build, Deliver & support
  • Detail of how the following ITIL practices support the service value chain:
    • Continual Improvement (including continual improvement model)
    • Change control
    • Incident management
    • Problem Management
    • Service request management
    • Service desk
    • Service level management
    • The purpose of the following ITIL practices
    • Information security management
    • Relationship management
    • Supplier management
  • Availability management
  • Capacity and performance management
  • Service configuration management
  • IT asset management
  • Business analysis
  • Service continuity management
  • Deployment management
  • Monitoring and event management
  • Release management
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Contact us for more detail about our trainings and for all other enquiries!

Avaible Training Dates

Join our public courses in our Nigeria facilities. Private class trainings will be organized at the location of your preference, according to your schedule.

18 April 2025 (3 Days)
Lagos, Onitsha, Kano
Classroom / Virtual Classroom
€3,243 +VAT
19 April 2025 (3 Days)
Lagos, Onitsha, Kano
Classroom / Virtual Classroom
€3,243 +VAT
19 April 2025 (3 Days)
Lagos, Onitsha, Kano
Classroom / Virtual Classroom
€3,243 +VAT
11 June 2025 (3 Days)
Lagos, Onitsha, Kano
Classroom / Virtual Classroom
€3,243 +VAT
22 June 2025 (3 Days)
Lagos, Onitsha, Kano
Classroom / Virtual Classroom
€3,243 +VAT
25 June 2025 (3 Days)
Lagos, Onitsha, Kano
Classroom / Virtual Classroom
€3,243 +VAT
11 July 2025 (3 Days)
Lagos, Onitsha, Kano
Classroom / Virtual Classroom
€3,243 +VAT
26 July 2025 (3 Days)
Lagos, Onitsha, Kano
Classroom / Virtual Classroom
€3,243 +VAT
ITIL®4 Foundation - French Training Course in Nigeria

Nigeria is located on the western coast of Africa. As the most populous country in Africa, Nigeria is a multinational union with more than 250 ethic groups. Even though the official language is English, there are over 520 native languages spoken in Nigeria. Their huge reserve of petroleum plays a crucial role in the Nigerian economy. While Abuja is the capital of Nigeria, its largest city is Lagos.

Nigeria is a member of the African Union and the British Commonwealth. Nigeria is named after the great Niger River and its national animal is an eagle. Nationals Parks are quite common in Nigeria and all of them are vast and breathtaking. Gashaka Gumti, Kainji Lake, Yankari and Okomu are the most popular national parks.

Broaden your IT expertise with our wide-ranging courses, covering programming, software development, business skills, data science, cybersecurity, cloud computing and virtualization. Count on our seasoned instructors to deliver immersive training and practical insights wherever you choose in Nigeria.
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