Administering Cisco Contact Center Enterprise, Netherlands

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The Administering Cisco Contact Center Enterprise (CCEA) v1.0 course teaches you the contextual information around call flow between components in the Cisco® Unified Contact Center Enterprise (UCCE) solution including intelligent contact routing, call treatment, network-to-desktop Computer Telephony Integration (CTI), and multichannel contact management over an IP infrastructure. You receive hands-on practice using administrative tools to perform routine adds, moves, and changes in an inbound contact center environment.

This class will help you:

Leverage the Cisco Unified Contact Center Enterprise (UCCE) for a smooth integration of inbound and outbound voice applications to support multiple communication channels.
Manage a multichannel contact functionality with IP telephony as a unified solution to rapidly deploy within a distributed contact center infrastructure.

To fully benefit from this course, you should have the following knowledge:

Basic knowledge of networking (Windows Active Directory, SQL) and components (servers, routers, switch) is helpful but not required
Working knowledge of Unified Communications Manager and voice gateways
Basic understanding of Cisco Unified Contact Center Enterprise architecture and operation

Recommended Cisco offerings that may help you meet these prerequisites:

'Understanding Cisco Contact Center Enterprise Foundations (CCEF)'
'Implementing and Operating Cisco Collaboration Core Technologies (CLCOR)'
'Understanding Cisco Collaboration Foundations (CLFNDU)'

After taking this course, you should be able to:

Navigate CCE configuration and scripting tools
Configure a dialed number, call type, and media routing domain
Build a basic Cisco Intelligent Contact Management (ICM) script
Configure agents and skill groups
Configure basic Interactive Voice Response (IVR) functionality
Implement attributes and precision queues
Configure Ring-No-Answer (RONA) using CCE configuration tools
Configure and populate an agent team and primary supervisor
Improve agent efficiency through finesse enhancements
Build and test a basic Voice XML (VXML) application
Implement roles, departments, and business hours
Run Cisco Unified Intelligence Center (CUIC) reports using the Reporting tool

Cisco Unified Contact Center Review

Contact Center Basics
Components and Architecture

Deploying Basic Call Settings

Associate Basic Call Settings
Explore Media Routing Domains

Building a Basic Cisco Unified Contact Center Enterprise Script

Introduce Script Editor
Use Script Editor Nodes

Configuring Basic Agent Functionality

Introduce Agent Functionality
Configure Agent Desk Settings

Configuring Basic Call Treatment and Queuing

Explore Media Server and Files
Introduce Microapps

Implementing Precision Routing

Introduce Precision Routing Basics
Examine the Migration Path

Configuring RONA Support

Introduce RONA Functionality
Identify RONA Timeout Considerations

Configuring Agent Teams and Supervisors

Configuring Teams and Supervisors
Explore Agent Roles

Administering the Cisco Finesse Desktop

Administering Cisco Finesse Desktop
Introduce Cisco Finesse Administration

Implementing Voice XML Applications

Introduce VXML
Build a Basic Call Studio Project

Configuring Roles, Departments, and Business Hours

Examine Post-Call Survey Functionality
Configure Post-Call Survey

Running Unified CC Enterprise Reports with Unified Intelligence Center (IC)

Configure Unified CC Enterprise Administrators
Configure Departments

Administering Cisco Contact Center Enterprise Training Course in Netherlands

The Netherlands, which is also informally known as Holland, is a country located in Northwestern Europe with overseas territories in the Caribbean. The four largest cities are Amsterdam, Rotterdam, The Hague and Utrecht. Amsterdam is the country's most populous city and the nominal capital, while The Hague holds the seat of the States General, Cabinet and Supreme Court. Rotterdam is the second largest city and has the largest port in Europe. The importance of the Netherlands for Europe is so huge that it cannot be ignored. The country is a founding member of the European Union, Eurozone, G10, NATO, OECD, and WTO.

The tourist attractions of the Netherlands are windmills, canals, and tulips. Canals are an important part of Amsterdam's cityscape and Keukenhof, the Garden of Europe, is the largest public garden in the world. The National Museum Rijksmuseum and the Anne Frank House are must-see places in the Netherlands.

Enhance your IT skills with our comprehensive array of courses, spanning programming, software development, data science, and project management. Benefit from the convenience of choosing your preferred location in Netherlands as our experienced instructors deliver interactive training and real-world insights.

Administering Cisco Contact Center Enterprise Training in Netherlands

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Administering Cisco Contact Center Enterprise Training in Netherlands

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