The ability to engage with a wide range of stakeholders has become an increasingly important competence in many roles - in particular, project management, business analysis and IS consultancy. This course covers the essential frameworks and principles associated with effective stakeholder engagement during business change projects and programmes.
Key areas of the course include:
Please do note that the course timetable is designed to include coverage of new content up to around mid-afternoon on day 2. Delegates should be prepared to spend around 1 -2 hours per evening on homework and revision activities. This may include activities set by the instructor as appropriate.
This certification is relevant for anyone wishing to gain an understanding of the key concepts and techniques required to work effectively with stakeholders.
The certification will be of benefit to anyone responsible for engaging with stakeholders on business change projects, in particular business analysts and project managers.
Note that if you are intending to work towards the BCS Advanced Diploma in Business Analysis then you must already have the International Diploma in Business Analysis. Please also see the Advanced Diploma in Business Analysis Certification path
Prerequisites for Stakeholder Engagement
Prerequisites for including this course as part of the Advanced Diploma in Business Analysis
This course is one of the 4 BCS professional certificates offered by QA which can be combined and lead to the Advanced Diploma in Business Analysis.
If you are planning to work towards obtaining the Advanced Diploma then you must already hold the BCS International Diploma in Business Analysis and further evidential criteria, see below for details.
How do you obtain the Advanced Diploma?
Anyone who holds the BCS International Diploma in Business Analysis can begin working towards the BCS Advanced Diploma.
There are three elements to be achieved in order to be awarded the Advanced Diploma:
Exam Requirements
If you are taking a BCS exam you must bring photographic identification with you (passport, driving license or student card), as it is a BCS requirement to produce it for the invigilator prior to the exam. Failure to produce a valid form of photographic identification will result in a candidate not being able to sit the exam. For any questions about what form of identification is acceptable please contact your Account Manager or the QA Examination Administration team on 44 (0)1793 696273.
BCS allow additional time for candidates who have a disability or whose native language differs to that of the examination paper. Full details are provided in the BCS Reasonable Adjustments Policy which is available to view on the BCS website. If you believe you qualify for this then please notify the Exam Administration team on the details below as early as possible. At least two weeks' notice will be required for processing this request. Delegates failing to advise QA and provide evidence when requested, may not be allowed the additional support offered via the BCS policy. QA Exam Administration can be contacted by email exam.admin@qa.com or by phone 44(0) 1793 696162.
Understanding stakeholders
Communication
Working with stakeholder groups
Facilitated workshops - introduction
Rapport
Creative problem solving
Managing expectations
Negotiation
Managing conflict
Join our public courses in our Netherlands facilities. Private class trainings will be organized at the location of your preference, according to your schedule.