FSM100 - SAP Field Service Management Fundamentals Training in Netherlands

  • Learn via: Classroom
  • Duration: 3 Days
  • Price: Please contact for booking options


Course based on software release:
  • SAP Field Service Management 2211


Notes:
  • System Requirements:
    • Notebook with web browser (Chromium-based, e.g. Google Chrome).
    • IOS / Android mobile phones or tablets with the corresponding FSM mobile application installed.
  • To download the FSM mobile app for iOS, Android, and MS Windows, use your mobile device to access the respective app stores of Apple, Google, or Microsoft and search for ‘SAP Field Service Management". In addition, the Windows version of the app can be downloaded from the SAP Support page here.
  • For further details on systems requirements, please click here
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We can host this training at your preferred location.

Prerequisites

Essential

  • none

Recommended

  • none
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Who Should Attend

  • Application Consultant
  • Data Consultant / Manager
  • Development Consultant
  • Technology Consultant
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What You Will Learn

  • This course will prepare you to:
    • understand the full functionality of SAP Field Service Management solution web- and mobile applications.
    • understand standard product features.
    • perform configurations and customizations using the Field Service Management Administration Module.
    • present use case scenarios as an administrator, dispatcher, and field technician.
    • provide first level support to your client.
    • know where to get additional information, best practices and documentation.
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Outline

  • Unit 1: Introduction to SAP Field Service Management
    • How SAP Field Service Management fits into the overall landscape of SAP’s portfolio
    • Solution overview
    • SAP Field Service Management functionalities
  • Unit 2: Administration 1
    • Architecture
    • Main components of FSM
    • Account & user configuration
  • Unit 3: Master Data Management
    • Main business objects
    • Data object management
    • Data loader and data exporter
  • Unit 4: Planning & Dispatching
    • Service call lifecycle
    • Create and assign a service call
    • Release scenarios
    • Reservation types
    • Service Map
    • Using skills and filters
  • Unit 5: Mobile Field Service
    • Mobile service workflow
    • Create new assignment on mobile
    • Reserved materials.
    • Record effort, material, mileage, and expenses
    • Activity feedback
    • Checkout and group checkout
    • Considerations for synchronization and offline use
  • Unit 6: Smartforms
    • Smartform templates and designer
    • Elements
    • Smartforms in mobile application
  • Unit 7: Administration 2
    • Company settings
    • Service Workflow configuration
    • Screen Configuration
    • Custom translations
    • Data management & monitoring
  • Unit 8: Business Rules
    • Use cases
    • Business Rule Configuration
    • Validating and Executing a Business Rule
  • Unit 9: Analytics & reports
    • Business reports via Dashboards
    • Report template technologies
    • Generating reports
  • Unit 10: Crowd Workforce
    • Use cases
    • Partner Portal
    • Dispatching process for crowd workforce
  • Unit 11: Customer Self Service
    • Self-service functionality
    • Self Service portal and interactive chatbot
    • Set up, configuration and branding
  • Unit 12: Integration
    • Overview of supported integration scenarios
    • Main business objects supported per integration scenario
    • End to end process with integration points
  • Unit 13: Student Appendix – Learning Resources and Glossary
    • Links to useful SAP Field Service Management portals, help, documentation and enablement platforms
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Contact us for more detail about our trainings and for all other enquiries!

Avaible Training Dates

Join our public courses in our Netherlands facilities. Private class trainings will be organized at the location of your preference, according to your schedule.

08 april 2025 (3 Days)
Amsterdam, Rotterdam
Classroom / Virtual Classroom
17 april 2025 (3 Days)
Amsterdam, Rotterdam
Classroom / Virtual Classroom
19 april 2025 (3 Days)
Amsterdam, Rotterdam
Classroom / Virtual Classroom
13 mei 2025 (3 Days)
Amsterdam, Rotterdam
Classroom / Virtual Classroom
16 mei 2025 (3 Days)
Amsterdam, Rotterdam
Classroom / Virtual Classroom
21 mei 2025 (3 Days)
Amsterdam, Rotterdam
Classroom / Virtual Classroom
08 juni 2025 (3 Days)
Amsterdam, Rotterdam
Classroom / Virtual Classroom
24 juni 2025 (3 Days)
Amsterdam, Rotterdam
Classroom / Virtual Classroom
FSM100 - SAP Field Service Management Fundamentals Training Course in Netherlands

The Netherlands, which is also informally known as Holland, is a country located in Northwestern Europe with overseas territories in the Caribbean. The four largest cities are Amsterdam, Rotterdam, The Hague and Utrecht. Amsterdam is the country's most populous city and the nominal capital, while The Hague holds the seat of the States General, Cabinet and Supreme Court. Rotterdam is the second largest city and has the largest port in Europe. The importance of the Netherlands for Europe is so huge that it cannot be ignored. The country is a founding member of the European Union, Eurozone, G10, NATO, OECD, and WTO.

The tourist attractions of the Netherlands are windmills, canals, and tulips. Canals are an important part of Amsterdam's cityscape and Keukenhof, the Garden of Europe, is the largest public garden in the world. The National Museum Rijksmuseum and the Anne Frank House are must-see places in the Netherlands.

Enhance your IT skills with our comprehensive array of courses, spanning programming, software development, data science, and project management. Benefit from the convenience of choosing your preferred location in Netherlands as our experienced instructors deliver interactive training and real-world insights.
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