ISO/IEC 20000-1 is an IT service management system (SMS) standard. It specifies service provider requirements to plan, establish, implement, operate, monitor, review, maintain and improve a SMS to fulfill agreed service requirements.
This course is designed to equip learners with the knowledge and skills to enable them to appreciate and understand the requirements of ISO/IEC 20000-1 in an organization. An experienced instructor explains the requirements, while hands-on exercises and take-home material provide the foundation upon which delegates can build their experience and develop their competence.
Upon completion of the training, delegates will be able to:
Service Management System (SMS) Requirements - An Introduction to ISO/IEC 20000-1:2011
Join our public courses in our Russia facilities. Private class trainings will be organized at the location of your preference, according to your schedule.