ITIL® 4 - Half day Overview Training in Russia

Today, IT is no longer just about infrastructure — it’s the engine behind business innovation.
From improving customer experiences to launching digital products, organizations rely heavily on IT to move forward.

But how do you ensure that your IT services are not only running — but adding value?
That’s where ITIL® 4 - Half day Overview Training in Russia comes in.

• It helps teams align IT services with business goals.

• It moves beyond rigid processes to offer flexible, practical, and modern guidance.

• It integrates with today’s ways of working like Agile, DevOps, and Lean.

• And most importantly, it offers a common language between IT and the rest of the business.

This half-day session is designed to give you clarity, not complexity.
It's ideal for busy professionals who want value-packed insights without spending days in a classroom.

🔹 Introduction: What is IT Service Management?

• Why it matters in the digital age

• How ITIL 4 is different from older versions

🔹 What Is ITIL® 4 All About?

• The evolution of ITIL and why now

• Key components: service value system, governance, continual improvement

• How ITIL 4 supports end-to-end service thinking

🔹 Real-World Relevance

• Connecting ITIL with Agile, DevOps & Lean

• Examples of how organizations use ITIL 4 in practice

• Insights you can take back to your team — today