Different Supervisory Styles
• Understanding the three supervisory styles
• Practicing when and how to use each supervisory style
Managing Up
• Understanding and adapting to your manager’s style
• Anticipating your manager’s needs and fulfilling them
• Developing the best possible relationship with your manager
Managing a Diverse Workforce
• How diversity affects you, your work unit, your company
• Applying inclusivity to your team
Legal and Ethical Responsibilities
• Understanding the Equal Employment Opportunity, Americans with Disabilities Act (ADA), hostile environment, and other key laws and legal terms
• Knowing your ethical responsibilities and making ethical decisions
Creating a Motivational Environment
• Understanding the common workplace motivators and reinforcements
• Practicing the rules for reinforcing productive behavior
• Developing a strategy for solving a current employee motivational problem
Communication Skills
• Demonstrating active listening to show understanding and check content
• Asking questions that uncover valuable information and strengthen the relationship
Great Performance Through Coaching
• Demonstrating giving and receiving feedback constructively
• Assessing your own strengths and development needs as a coach
• Asking questions that increase employees’ self-awareness and accountability
• Demonstrating the AMA GUIDE coaching model
Managing Performance Appraisals
• Understanding the importance of quarterly performance alignment discussions
• Conducting a performance appraisal meeting and keeping records
• Coping with employee reactions
Delegation as a Motivational Tool–to Develop and Motivate
• What to delegate, to whom to delegate, and how to delegate
Planning for Continuing Growth
Learning Objectives
Understand Your Role As Supervisor
Understand Diversity and Individual Differences
Recognize Legal Responsibilities as a Supervisor
Create a Motivational Environment
Increase Performance Through Coaching
Use the Delegation Tool as a Tool to Motivate and Develop People
Create a Plan for Your Own Continuing Growth and Development
Different Supervisory Styles
Understand the Three Supervisory Styles
Demonstrate When and How to use Each Supervisory Style
Managing Up
Understand and Adapt to Your Manager’s Style
Anticipate Your Manager’s Needs
Develop the Best Possible Relationship with Your Manager
Managing a Diverse Workforce
Determine How Various Kinds of Diversity Affect You, Your Work Unit, and Your Company
Understand How to Apply Inclusivity to Your Team
Legal and Ethical Responsibilities
Understand the Americans with Disabilities Act (ADA), Hostile Environments, and Other Key Laws and Legal Terms
Discuss Your Obligations Regarding These Laws
Understand the Ethical Responsibilities of a Supervisor
Make Ethical Decisions
Creating a Motivational Environment
Explain the Components of a Motivating Environment
Discuss How Behavior Is a Function of Its Consequences
Demonstrate Rules for Enforcing Productive Behavior
Explain How to Avoid Common Reinforcement Mistakes
Develop a Strategy for Solving a Current Employee Motivational Problem
Communication Skills
Demonstrate Active Listening to Show Understanding and Check Content
Ask Questions That Uncover Valuable Information and Strengthen the Relationship
Coaching for Performance
Demonstrate Giving and Receiving Feedback Constructively
Specify Your Own Strengths and Development Needs as a Coach
Ask Questions That Increase Employees’ Self-Awareness and Accountability
Demonstrate the AMA GUIDE Coaching Model
Managing Performance Appraisals
Understand How to Keep Effective Records
Understand the Importance of Quarterly Performance Alignment Discussions
Conduct a Performance Appraisal Meeting
Cope with Various Employee Reactions
Delegation
Identify What to Delegate
Identify Whom to Delegate To
Identify How to Delegate
Planning for Growth
Identify Areas in Which You Want to Develop
Make Your Own Developmental Plan