BCS Specialist Certificate in Change Management Eğitimi

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  • Süre: 3 Gün
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Bu eğitim, adaylara bir hizmet kuruluşunda Değişiklik Yönetimi sürecini başarıyla kullanabilmeleri için gereken ilkeleri anlama, pratiğini yapma ve en iyi sektörel uygulamaları kullanma imkanı vermektedir.

Bu yetkinlik, günümüzde BT Hizmet Yönetimi (ITSM) ve özellikle de Değişiklik Yönetimi alanında kullanılmakta olan en iyi sektörel uygulamaları yansıtmaktadır. Eğitimin konusunu, en iyi sektörel uygulamalar, çalışma çerçeveleri ve aralarında ITIL, COBIT ve ISO/IEC 20000’in de yer aldığı yönergeler oluşturmaktadır.. Bu yetkinlik, 'BCS ITSM Uzmanı' serisinin de bir parçasıdır.

  • Candidates must hold the ITIL Foundation Certificate V3 or V2 with Managers Bridge. It is recommended that candidates have a minimum of two years' experience in IT Service Management.

Essential Prerequisites

Proof of prerequisites MUST be produced on the day of the exam to the trainer.

Acceptable forms of prerequisite confirmation are as follows:

  • A copy of the candidates examination certificate
  • Confirmed entry in the AXELOS Successful Candidate Register. You will need to provide the full SCR number (registration/candidate number located on your certificate).

Değişiklik Yönetimi alanında kullanılan en iyi sektörel uygulamalar ve bunların bir kuruluş bünyesinde ISTM’nin kalitesini iyileştirmek amacıyla nasıl kullanılabilecekleri hakkında çalışma bilgisine sahip olması gereken kişiler.

Bu uygulamalardan bazılarını benimsemiş bir kuruluş bünyesinde çalışan ve Değişiklik Yönetimi’ni süreklilik arz eden bir Hizmet İyileştirme Programı (SIP) dahilinde sunması veya iyileştirmesi gereken BT profesyonelleri.

Değişiklik Yönetimi sınavında (eğitimin son günü alınmaktadır) BCS Uzmanı Sertifikası almak isteyen kişiler.


Holders of the BCS Specialist Certificate in Change Management will be able to demonstrate their competence in, and their ability to:

  • Explain the goals and objectives of Change Management
  • Understand and explain processes and roles of Change Management
  • Use different approaches to, and application of, standards, industry best practice Frameworks and guidelines, relevant to Change Management
  • Develop and improve the customer and business focus of Change Management Prioritise and assess the impact of proposed changes
  • Access and manage the risk, benefit and cost of proposed changes Manage the authorisation process
  • Manage changes through their lifecycle
  • Define and agree change models and standard changes Produce and manage forward schedules of change
  • Co-ordinate, schedule, target and focus resources on managing changes, based on Priorities
  • Oversee and manage the building, testing and implementation of authorised changes Be aware of the support tools and techniques available for the implementation and
  • Support of Change Management, where possible identifying and instigating Improvements
  • Analyse change records, reports and statistics and propose resolutions to reduce the number of failed changes by proactively preventing failed changes, in conjunction with Problem Management
  • Produce Change Management reports for dissemination and interpret and use their contents
  • Understand the interdependencies between Change Management and other IT areas and processes
  • Assist with the planning and implementation of Change Management
  • The examination is a 1½ hours 'closed book', multiple-choice paper. There are 25 questions which are scenario based.
  • Normally, the examination will be held on-site at the conclusion of the course. However, ISEB will normally also arrange four central examinations per year in March, June, September and December; please contact the ISEB for further details.

This course is aimed at those working or preparing to work in a Change Management role and/or within a Change Management process whether at a technical, operational, supervisory or managerial level. This course may also be of interest to Project Managers, Business Managers and Business Process Owners.

The purpose of the Specialist qualification in Change Management is to certify that the candidate has gained the knowledge of relevant industry best practices and is capable of applying them in a working environment.

Please note that as of the 31st March 2015, the ITIL Complementary Qualifications scheme which these BCS Specialist courses link to, is to be withdrawn. Candidates who take this course and exam PRIOR to this date will still receive an additional 1 ½ credits towards their existing ITIL credits. Any BCS Specialist exams taken after this date, will no longer count towards their ITIL qualification credit status.

Examination:

The examination is a 1½ hours 'closed book', multiple-choice paper. There are 25 questions which are scenario based.
Normally, the examination will be held on-site at the conclusion of the course. However, BCS will normally also arrange four central examinations per year in March, June, September and December; please contact the BCS for further details.

Certification:

This qualification forms part of the BCS ITSM Specialist series.

ITIL® is a registered trade mark of AXELOS.



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