ITIL Certificate in Service Offerings and Agreement (Hizmet Sunumları ve Mutabakat Konusunda ITIL Sertifikası) (SOA) adlı bu eğitim, ITIL sertifikasyonu için gereken yetkinliğe yönelik dört eğitimden biridir.
Bu eğitim ile BT Hizmet Yönetimi alanında ITIL Temel Sertifikası’na sahip olan kişilere, Hizmet Yönetimi yaşam döngüsünü desteklerken bu eğitim kapsamındaki kavramları pratik olarak uygulayabilmeleri için ihtiyaç duydukları becerilerin kazandırılması amaçlanmaktadır.
Eğitimin ana konusu, BT Altyapısı Kitaplığı’nın (ITIL®) Hizmet Stratejisi ve Hizmet Tasarımı kapsamındaki konulardır.
You will receive electronic pre-course reading. Delegates should spend a minimum half an hour reviewing the document and are encouraged to explore all of the links provided for further reading. Success on the course will be enhanced by candidates spending at least 12 hours on reviewing their ITIL Foundation material prior to attending one of the ITIL Intermediate courses
Possesion of one of the following is mandatory. Proof of prerequisites MUST be produced on the day of the exam to the trainer.
Acceptable forms of prerequisite confirmation are as follows:
Proof of identification:
If taking an exam, candidates are required to provide Photo ID with a valid signature e.g. driving license, passport or named work ID badges prior to sitting their exam. Failure to produce this ID will result in their exam results being withheld until proof of ID is provided. Please note that if proof is not provided within 40 days, candidate's exam results will be null and void and a re-sit would be required.
Please ensure you bring a device such as a mobile phone, tablet or laptop to be able to load your course material on to as you may need this for use in the evenings.
ITIL® is a registered trade mark of AXELOS.
The Service Offerings and Agreements Course provides in-depth practical advice and guidance on process structure, roles, functions and activities that will enable role focused capability and competency in relation to:
The main focus of the course is covered by the Service Strategy & Service Design volumes of the IT Infrastructure Library (ITIL).
Please be aware, this course also provides 35 Hours of Contact Education/Professional Development Units towards PMI PMP certification/re-certification
The exam is gradient, scenario based multi-choice. There are 8 questions to be completed in 90 minutes. Each question will have 4 possible answer options, one of which is worth 5 marks, one which is worth 3 marks, one which is worth 1 mark, and one which is a distracter and achieves no marks. The pass mark is 28 marks from 40 (70%).
Sınıf eğitimlerimizi İstanbul, Ankara ve Londra ofislerimizde düzenlemekteyiz. Kurumunuza özel eğitimleri ise, dilediğiniz tarih ve lokasyonda organize edebiliriz.