At the end of this course you will be able to:

• define what facilitate and facilitation mean
• identify the role, responsibilities, skills and qualities of an effective facilitator
• plan a facilitation session
• select appropriate facilitation methods and tools
• understand the importance of control and command and when to intervene and when not to
• develop interpersonal skills to maximise effect
• create a toolbox of techniques
• recognise and deal with conflict and differences within a group.