Introduction to Microsoft 365 and AI Administration (AB-900) Training in United States of America

This one-day course provides a foundational introduction to Microsoft 365, Microsoft 365 Copilot, and AI-powered agents, with a focus on core services and basic administrative capabilities. Learners explore the essential concepts that underpin Microsoft 365 administration, including service architecture, security foundations, and data protection and governance. Building on this foundation, the course introduces Microsoft 365 Copilot and Copilot agents, explaining how AI can be used to automate tasks, enhance collaboration, and personalise user experiences across the Microsoft 365 suite. The course is structured around two learning paths and is designed to develop understanding without requiring prior hands-on administrative experience.

Before attending this course, learners should have basic functional experience with Microsoft 365 services and a proficient understanding of general IT practices. No prior experience with Microsoft 365 administration, Copilot, or AI agents is required, as the course is designed for learners at a beginning level.

By the end of this course, learners will be able to:

• Describe the core services and key components of Microsoft 365.
• Explain fundamental administrative controls used within Microsoft 365 environments.
• Identify security foundations and governance concepts in Microsoft 365.
• Describe how data is protected and governed within Microsoft 365.
• Explain the purpose and capabilities of Microsoft 365 Copilot and Copilot agents.
• Describe basic administrative tasks associated with Microsoft 365 Copilot.
• Describe basic administrative tasks associated with Microsoft 365 Copilot agents.

Introduction to the course

• Overview of the course structure and learning paths.
• Introduction to Microsoft 365, Copilot, and AI-powered agents.
• Understanding the scope and objectives of the course.

Learning Path 1: Explore Microsoft 365 administration

Introduction to Microsoft 365 core services and admin controls

• Overview of Microsoft 365 services and workloads.
• Understanding tenant-level administration and management concepts.
• Introduction to administrative controls used to manage Microsoft 365 environments.
• Instructor-led demonstration reinforcing key administrative concepts.

Explore Microsoft 365 security foundations

• Introduction to security concepts within Microsoft 365.
• Overview of identity, access, and protection principles.
• Understanding foundational security services used in Microsoft 365.
• Instructor-led demonstration highlighting key security topics.

Protect and govern data in Microsoft 365

• Overview of data protection concepts in Microsoft 365.
• Introduction to data governance and compliance principles.
• Understanding how organisations protect and manage information.
• Instructor-led demonstration focusing on data protection and governance scenarios.

Learning Path 2: Explore Microsoft 365 Copilot and agent administration

Explore Microsoft 365 Copilot and agents

• Introduction to Microsoft 365 Copilot and AI-powered agents.
• Understanding how Copilot uses AI to automate tasks and enhance collaboration.
• Overview of scenarios where Copilot and agents are used across Microsoft 365.
• Instructor-led demonstration illustrating Copilot and agent capabilities.

Perform basic administrative tasks for Microsoft 365 Copilot

• Overview of administrative concepts related to Microsoft 365 Copilot.
• Understanding basic configuration and management considerations.
• Reviewing administrative responsibilities associated with Copilot usage.
• Instructor-led demonstration of basic Copilot administration concepts.

Perform basic administrative tasks for Microsoft 365 Copilot agents

• Introduction to administrative tasks related to Copilot agents.
• Understanding how agents are managed within Microsoft 365.
• Reviewing considerations for administering and supporting Copilot agents.
• Instructor-led demonstration focusing on Copilot agent administration.