ISO/IEC 20000-1 is an IT service management system (SMS) standard. It specifies service provider requirements to plan, establish, implement, operate, monitor, review, maintain and improve a SMS to fulfill agreed service requirements.

This course is designed to equip learners with the knowledge and skills to enable them to appreciate and understand the requirements of ISO/IEC 20000-1 in an organization. An experienced instructor explains the requirements, while hands-on exercises and take-home material provide the foundation upon which delegates can build their experience and develop their competence.

What You Will Learn

Upon completion of the training, delegates will be able to:

Describe the key processes required for an IT Service Management System (SMS).
Communicate the benefits of an ISO 20000 IT SMS
Communicate that it is possible to integrate an ISO 20000 compliant SMS with other management systems in the service provider's organization.
Adopt an integrated process approach and the PDCA methodology, enabling the service provider to align or fully integrate multiple management system standards.
Know what to do next in their organization

Outline

Service Management System (SMS) Requirements - An Introduction to ISO/IEC 20000-1:2011

Avaible Training Dates

Join our public courses in our United States of America facilities. Private class trainings will be organized at the location of your preference, according to your schedule.

17 March 2025 (2 Days)
United States of America
Classroom / Virtual Classroom

€1,072 +VAT

20 March 2025 (2 Days)
United States of America
Classroom / Virtual Classroom

€1,072 +VAT

15 April 2025 (2 Days)
United States of America
Classroom / Virtual Classroom

€1,072 +VAT

19 April 2025 (2 Days)
United States of America
Classroom / Virtual Classroom

€1,072 +VAT

08 June 2025 (2 Days)
United States of America
Classroom / Virtual Classroom

€1,072 +VAT

09 June 2025 (2 Days)
United States of America
Classroom / Virtual Classroom

€1,072 +VAT

12 June 2025 (2 Days)
United States of America
Classroom / Virtual Classroom

€1,072 +VAT

15 June 2025 (2 Days)
United States of America
Classroom / Virtual Classroom

€1,072 +VAT

ISO/IEC 20000-1:2018 Requirements Course Training Course in the United States

The United States of America (USA) is a country in North America and a federal republic of 50 states. At almost 9.8 million square kilometers, the United States is one of the world’s biggest and most populous countries. While America’s capital city is Washington, D.C., some of its well known cities are New York, Los Angeles, Miami, Chicago, Orlando, Las Vegas, Dallas, San Francisco and Kansas City.

The most iconic symbol of the country is probably the Statue of Liberty in New York and it was gifted by France. Despite the fact that English is the most widely used language in the United States, there is no official language. Independent since July 4, 1776, USA’s motto is “In God We Trust” and their current president is Joe Biden. Some of the best places to visit in the United States are Grand Canyon, Yosemite, Maui, New Orleans, Honolulu, Zion National Park, Kauai, Lake Tahoe, Aspen, Big Sur and Santa Fe.

Achieve your IT goals through our versatile courses, spanning programming, data analytics, software development, business skills, cloud computing, cybersecurity, project management. Benefit from the flexibility of hosting training at your preferred location within United States, where our experienced instructors will provide hands-on learning and practical expertise.

ISO/IEC 20000-1:2018 Requirements Course Training in United States of America

What You Will Learn

Outline

Avaible Training Dates