ITIL® 4 Specialist: Plan, Implement and Control Training in United States of America

  • Learn via: Classroom
  • Duration: 3 Days
  • Level: Intermediate
  • Price: From €3,204+VAT
We can host this training at your preferred location. Contact us!

This course is part of the ITIL Practice Manager pathway. For more detailed information on the ITIL Master Pathway, please navigate to the bottom of this page.

The ITIL 4 Plan, Implement, and Control module is structured and aligned around the ITIL framework. The examination is intended to assess whether the candidate can demonstrate sufficient understanding and application of the concepts covered in the ITIL 4 Asset Management Practice, ITIL 4 Change Enablement Practice, ITIL 4 Deployment Management Practice, ITIL 4 Release Management Practice, ITIL 4 Service Configuration Management Practice publications.

There is a 90-minute, closed book, 60 question multiple choice examination associated with this course. Pass mark is 39 (65%).

This exam is online and can be booked at a time of the delegates choosing once the course has finished and will be invigilated virtually by PeopleCert.

An ITIL 4 foundation certificate.

Target Audience

This course is applicable for IT professionals or anyone who has an interest in the discipline/practice of IT asset management, Change enablement, Deployment management, Release management or Service Configuration management. This course is ideal for those individuals involved at the operational level of service delivery and wish to explore how best practices can be used to assist their organisation improve.

This course can also be a used as a qualifying certificate to contribute towards the ITIL®4 Master qualification level.

The course will help learners to:

  • Understand practice key concepts
  • Understand the processes within each practice
  • Understand the roles and competencies within each practice
  • Understand how technology supports and enables the practice
  • Understand the role that third parties play within each practice
  • Understand how the maturity model can be used the develop and improve the practice
  • Understand how the ITIL 4 Guiding principles align with each practice
  • Understand what practice success factors and KPIs could be used to ensure success of each practice.

This course delivers for learners the understanding of the key concepts, principles, value and challenges of ITIL 4’s five management practices focussed around implementation and control of service, IT hardware, software or processes. It covers the ITIL 4 Asset Management Practice, the ITIL 4 Change Enablement Practice, the ITIL 4 Deployment Management Practice, the ITIL 4 Release Management Practice, and the ITIL 4 Service Configuration Management Practice.

It is intended to provide learners with best practice guidance at both strategic and operational levels for maximizing value from the Practices.

The ITIL 4 Plan, Implement, and Control Practices module is structured and aligned around the ITIL framework. The examination is intended to assess whether the candidate can demonstrate sufficient understanding and application of the concepts covered in the course. It also allows learners to ‘meet’ like-minded people, share experiences and learn from each other whilst taking onboard the best practice advice and guidance provided by the trainer.



Contact us for more detail about our trainings and for all other enquiries!

Upcoming Trainings

Join our public courses in our United States of America facilities. Private class trainings will be organized at the location of your preference, according to your schedule.

Classroom / Virtual Classroom
03 June 2024
United States of America
3 Days
Classroom / Virtual Classroom
12 June 2024
United States of America
€3,204 +VAT Book Now
Classroom / Virtual Classroom
13 July 2024
United States of America
3 Days
Classroom / Virtual Classroom
27 July 2024
United States of America
3 Days
Classroom / Virtual Classroom
05 August 2024
United States of America
3 Days
Classroom / Virtual Classroom
05 August 2024
United States of America
€3,204 +VAT Book Now
Classroom / Virtual Classroom
04 August 2024
United States of America
3 Days
Classroom / Virtual Classroom
18 September 2024
United States of America
3 Days
ITIL® 4 Specialist: Plan, Implement and Control Training Course in the United States

The United States of America (USA) is a country in North America and a federal republic of 50 states. At almost 9.8 million square kilometers, the United States is one of the world’s biggest and most populous countries. While America’s capital city is Washington, D.C., some of its well known cities are New York, Los Angeles, Miami, Chicago, Orlando, Las Vegas, Dallas, San Francisco and Kansas City.

The most iconic symbol of the country is probably the Statue of Liberty in New York and it was gifted by France. Despite the fact that English is the most widely used language in the United States, there is no official language. Independent since July 4, 1776, USA’s motto is “In God We Trust” and their current president is Joe Biden. Some of the best places to visit in the United States are Grand Canyon, Yosemite, Maui, New Orleans, Honolulu, Zion National Park, Kauai, Lake Tahoe, Aspen, Big Sur and Santa Fe.

Achieve your IT goals through our versatile courses, spanning programming, data analytics, software development, business skills, cloud computing, cybersecurity, project management. Benefit from the flexibility of hosting training at your preferred location within United States, where our experienced instructors will provide hands-on learning and practical expertise.
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