International Service Design, Australia

We can host this training at your preferred location. Contact us!

International Service Design Training enables you to learn the techniques and methods required to successfully demonstrate services that provide a holistic customer experience.
You will learn the service design process that adopts the human oriented approach in the 2 days training and apply the techniques such as insight researches, empathy mapping and emotional maps as well as the Customer Journey Mapping and Service Blueprint.

During the training, you will adopt a design thinking approach and you will discover the power of visual thinking and the prototyping for your innovative solutions.

Day 1

Introduction to Service Design
- What is Service Design?
- Why Service Design matters?
- Principles of Service Design
- How Service Design Differ from Product and UX Design?
Service Design Process
- 1. Explore: Insight Research
  - Understand People
  - Conduct Insight Research, Concepts and Methods (Depth Interview, Observation, Service Safaris, Diaries, and Contextual Research Methods)
  - Collate, Synthesize and Present Insights that can Drive Design Decisions
    - Identify Scenarios
    - Align Actions, Mindsets and Emotions
- 2. Define: Ideation & Concept Development
  - Service Ecology Mapping
    - Understand Service Architectures, Stakeholders and Touchpoints
    - Use Models of Current State and its Impact on Customers
    - Understand the Internal Implications and Construct a User-centred Vision for Complex Interactions
  - Customer Journey Mapping
    - Elements of a Customer Journey Map
    - Zooming Out from Individual Touchpoint to Outline and Map the Customer Journey
    - Find the Invisible Connections and Map the Journey

Day 2

- Brainstorming, Service staging, Role plays, Service Evidencing, Co-design etc.)
- Service Blueprinting
  - Elements of Service Blueprint
  - Identify Service Scenarios
  - Develop Service Blueprint
- Evaluate and Test Services Scenarios & Service Staging
- Present your Service Design
The Challenges and Best Practices while Integrating Service Design Thinking into your Business
Harvard Case Study

Why have you chosen us?

I have attended a training from Bilginc IT Academy before and I was satisfied.

I have attended a training from a different provider and it was not helpful.

Other

How many employees do you have in your IT department?

0 – 50

50 – 250

250 – 1000

1000+

Upcoming Trainings

Join our public courses in our Australia facilities. Private class trainings will be organized at the location of your preference, according to your schedule.

06 January 2025 (2 Days)
Melbourne, Sydney, Brisbane
Classroom / Virtual Classroom

01 February 2025 (2 Days)
Melbourne, Sydney, Brisbane
Classroom / Virtual Classroom

14 February 2025 (2 Days)
Melbourne, Sydney, Brisbane
Classroom / Virtual Classroom

01 February 2025 (2 Days)
Melbourne, Sydney, Brisbane
Classroom / Virtual Classroom

04 March 2025 (2 Days)
Melbourne, Sydney, Brisbane
Classroom / Virtual Classroom

08 March 2025 (2 Days)
Melbourne, Sydney, Brisbane
Classroom / Virtual Classroom

14 February 2025 (2 Days)
Melbourne, Sydney, Brisbane
Classroom / Virtual Classroom

International Service Design Training Course in Australia

Australia is the smallest continent yet it's also one of the largest countries in the World. As the oldest and flattest continent, Australia is a mega-diverse country with a vast variety of landscapes, climates and animals. Canberra is the capital city while Sydney, Brisbane and Melbourne are the more popular ones. Australia is a developed country with a high-income economy and a member of the United Nations, G20 and the Commonwealth of Nations.

While cricket and football are the most popular sports in Australia, the Australian Open tennis grand slam tournament is a major international event that takes place in this country. The island of Tasmania has the cleanest air in the world. Uluru-Kata Tjuta National Park, Great Barrier Reef, Kangaroo Island, Kakadu National Park, Whitsunday Islands and The Pinnacles are some of the jaw-dropping places in Australia.

We offer a wide range of IT courses, from cybersecurity, data science and software development to business skills and project management, and we can host training at your preferred location in Australia. Let our experienced instructors provide you with hands-on training and practical insights.

International Service Design Training in Australia

Outline

Day 1

Day 2

Upcoming Trainings