International Service Design Training

  • Learn via: Classroom / Virtual Classroom / Online
  • Duration: 2 Days
  • Price: Please contact for booking options
We can host this training at your preferred location. Contact us!

International Service Design Training enables you to learn the techniques and methods required to successfully demonstrate services that provide a holistic customer experience.
You will learn the service design process that adopts the human oriented approach in the 2 days training and apply the techniques such as insight researches, empathy mapping and emotional maps as well as the Customer Journey Mapping and Service Blueprint.

During the training, you will adopt a design thinking approach and you will discover the power of visual thinking and the prototyping for your innovative solutions.

Day 1

  • Introduction to Service Design
    • What is Service Design?
    • Why Service Design matters?
    • Principles of Service Design
    • How Service Design Differ from Product and UX Design?
  • Service Design Process
    • 1. Explore: Insight Research
      • Understand People
      • Conduct Insight Research, Concepts and Methods (Depth Interview, Observation, Service Safaris, Diaries, and Contextual Research Methods)
      • Collate, Synthesize and Present Insights that can Drive Design Decisions
        • Identify Scenarios
        • Align Actions, Mindsets and Emotions
    • 2. Define: Ideation & Concept Development
      • Service Ecology Mapping
        • Understand Service Architectures, Stakeholders and Touchpoints
        • Use Models of Current State and its Impact on Customers
        • Understand the Internal Implications and Construct a User-centred Vision for Complex Interactions
      • Customer Journey Mapping
        • Elements of a Customer Journey Map
        • Zooming Out from Individual Touchpoint to Outline and Map the Customer Journey
        • Find the Invisible Connections and Map the Journey

 

Day 2


    • Brainstorming, Service staging, Role plays, Service Evidencing, Co-design etc.)
    • Service Blueprinting
      • Elements of Service Blueprint
      • Identify Service Scenarios
      • Develop Service Blueprint
    • Evaluate and Test Services Scenarios & Service Staging
    • Present your Service Design
  • The Challenges and Best Practices while Integrating Service Design Thinking into your Business
  • Harvard Case Study


Contact us for more detail about our trainings and for all other enquiries!

Upcoming Trainings

Join our public courses in our Istanbul, London and Ankara facilities. Private class trainings will be organized at the location of your preference, according to your schedule.

Classroom / Virtual Classroom
17 April 2024
Istanbul, Ankara, London
2 Days
Classroom / Virtual Classroom
22 April 2024
Istanbul, Ankara, London
2 Days
Classroom / Virtual Classroom
26 April 2024
Istanbul, Ankara, London
2 Days
Classroom / Virtual Classroom
07 May 2024
Istanbul, Ankara, London
2 Days
Classroom / Virtual Classroom
24 May 2024
Istanbul, Ankara, London
2 Days
Classroom / Virtual Classroom
08 June 2024
Istanbul, Ankara, London
2 Days
Classroom / Virtual Classroom
22 June 2024
Istanbul, Ankara, London
2 Days
Classroom / Virtual Classroom
27 June 2024
Istanbul, Ankara, London
2 Days
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